Palm Pre completely gone Dead a day later.
If you have charged the battery and do a reset of the device and the battery pulls, the only option left would be a replacement unit.
Tags: HP Tablets
Similar Questions
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Palm Pre... Battery life? Can not stay charged for a day!
For those of you who have the new Palm Pre... Please tell me how you keep your battery charged without it coming down from 100% at the beginning of the day to 30% of 15:00! How are we supposed to use the Pre if allows you to ensure that autonomy will support all throughout any given day?
Too inconvenient to have plugged a place just to get a load!
Help!
Hey GadgetGurl,
Check out the post that we have in my signature that has a long list of tips to keep your battery alive longer!Simply click on the link below...
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Anyone has trouble with the following? I exported the data from Outlook to Google Calendar and then sync with the Palm Pre. Most of the appointments transferred correctly. However, my all day this day events there breed every 1 year to appear early on the Palm Pre but is okay on Google Calendar. I have to physically change the date on the Palm Pre. However, when I do an annual recurring event, it still moves the event 1 day before the same day. I can't solve this problem.
Thank you all for starting this thread. I called, complained and asked if there is a solution to this problem, but nothing helped. What I got from Palm was of 'reboot start the phone '. This isn't a solution because it also accumulates in text messages.
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Palm Pre won't Charge / turn on
Heres is my problem. My palm pre battery when it is plugged in to recharge (with charger official palm pre, power supply) needed to DUMP when it's plugged in. I thought it could have been just a connection sometimes losing since sometimes charged and discharged. Shortly after this discharge started, I got it for free because I would have rather had a battery in any life. At the end of the day, my battery is completely dead and phone turns off. Not much, right? I'll come right home and put it on charge. Well, not so simple. When my phone support (with the charger official pre, tried in the sector, have tried in the laptop, have used 3rd party chargers) all I get is the battery charging icon. This is the red bar at the bottom with the lightning symbol on. I've tried everything. I cleaned up the phones to the compressed air connection, I took out battery for all-day to try, but nothing. My pre remains on this all day and dosent turn, once unplugged it shuts down. Could someone help me please? I can't take it on 02 since brought off the coast of a friend who have never experienced this problem, and it dosent have more paperwork to 02. is my phone broken? are there solutions? Thanks for help in advance. Craig
I don't know if I can be of any assistance on this. I think you should try webOS Doctor. It is a program that reinstalls the webOS on your phone. It could be that webOS has corrupted itself and must be reinstalled. It's the only thing I can think of now. If a webOS Doctor does not so I think that your problem is more serious than just a malfunction or software battery problem.
Get the webOS Doctor here: http://ws.hpwebos.com/webosdoctor/sorry.htm
You'll need your phone S/N from here (or take the back cover): https://ps.palmws.com/palmcsext/console/pages/LoginPage.iface
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This is a long description of a series of problems with my new Palm Pre. You can search text to find your specific problem. There is no solution in my post. Looking for possible answers in future responses.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone was working fine. Last night I plugged the phone and updated the operating system. After, I've selected "Done" and went to bed.
-First set of questions: 'Phone offline', will not charge battery.
In the upper left corner of the phone, there is the message "phone offline. Although the phone was in charge all night, it reads "battery of 26%. I called the general number of on the Sprint tech support and we tried the following things:
(1) the phone reboots (press on and hold the power button / stop, then select 'Disable'. After setting down, hold down power button / power stop.)
(2) to reset the phone (several ways - call tech support so that you do this properly)
The individual Sprint and then sent me to another tech support person, likely to level 2.
-Second series of questions: message error "an error has occurred that cannot be resolved;
#2 Sprint tech support person had me also to restart and reset the phone in a number of ways. In his own words 'we tried all the palm pre stuff I know' and whenever the phone was insensitive. Often, we received the message error "the phone is in offline mode. We did a full erase and after that the phone will not re-start is no longer. At this point, the error message came up saying "an error has occurred that cannot be resolved" that referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky with a translucent box on background with white text.
#2 Sprint tech support person then me connected with the support of the Palm and the dance continued. Yet once, we tried a whole bunch of reset and restart and the erasure of the options. Palm support asked me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. Although that was the case he had hold the button "volume +" and connect the phone to the charger. This caused a USB symbol will appear on the phone. When the record was complete, I got an error message which could not run the file. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He me transferred to another person from Palm support that works with Mac users.
Palm #2 tech support person advised me that I should have selected the download option 'mac' on www.palm.com/rom. I verbally walked him through the series of Web pages, telling him it is said that you need Windows (any version) or Mac (whatever version), but that at no time was there a possibility to download another WebOS doctor for different operating systems. After an exchange of views over she told me that she would have to have someone call back me tomorrow.
-Third series of questions: phone stuck on the USB symbol.
So for the moment, the phone is completely useless. Not fantastic. I started the mac on Windows 7 and downloaded WebOS Doc and received the same error message. I also ran Windows Vista virtually and received the same error message. Later this afternoon, I head into work to try the same thing on Windows XP.
In the meantime, I got on this forum and found a thread that has provided a direct link to the necessary file:
Palm.CDNetworks.net/Staging/ROM/webosdoctorp100ewwsprint.jar
After downloading this file, I realized could totally be a virus, I was able to get WebOS Doc work on my computer. It took that I recharge the phone before, and now it's on the screen that says 'do not disconnect your phone' and the full file of 3%. Only... it was completed for almost 30 minutes to 3%.
I hope that Palm will follow-up with me tomorrow, but I'm leaving on a business trip at 7:00 and I would love to have the thing work. All suggestions are welcome, even if you can just tell me how to get her think disconnected safely before my flight tomorrow. I want to get through security with my phone plugged into my laptop.
Thank you.
I picked up the phone at the local Sprint store and the sales ago replaced the phone. They were unable to understand what went wrong and, essentially, has declared a complete failure of the unit. I'm sorry that I'm not able to offer better news, but I hope that this info is useful to you.
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Palm pre more (Verizon) does not connect to the Exchange Server
I've been on the phone for 3 days (bought the Verizon Pre the day it came out) and couldn't connect to my companys mail server. I had a Palm Treo 755 for years and have always got my email to that. After days of talk with representatives of the Palm, I am told that no. Verizon Pre is able to connect to a server to exchange corp at this time. I'm quite upset hereby, since after listening to a Council of representatives of Palm, I've had a computer scientist to ensure that our server was updated, we had the correct certificates, etc. This of course took hours to complete, and the person of COMPUTING time is not cheap. So afte spend all that time and money dealing with this, I learned today by a supervisor at Palm that ANYBODY on Verizons network is able to connect to their mail corp server and that it was an issue that is discussed in.
I searched the forums and found a lot of this Sprint service problems, but didn't find any with Verizon. Anyone else out there on Verizon and unable to connect? Or maybe the better question is, someone out there have a pre with Verizon and IS able to connect to their server Exchange (EAS)?
Correction to my last post. After doing a reset on my phone and update of our server, I was able to connect to my email. Thank you for your comments update to SP2. Overall, I am still very upset over the phone support provided Palm. As I mentioned before, I brought to the SP2 SP1 vs option several times by phone and I said whenever it was not the question. Even my computer, have fought a little, to get this update since that he had heard the same information I did representatives of the Palm on the phone. After you have created an account on here and PDAguy pointing me to the long thread about people having a similar problem, I showed it to our it guy and he has fortunately upgraded our server to SP2.
I'm happy to get this issue resolved, but feel still Palm mislead me along the way, probably cost me over $ 400 in IT supports, lost my time and traveling in a Verizon store to swap a perfectly good phone and I try the different options which should not be fooled. I did 3 different calls to Palm (with my COMPUTER technician who has been paid by the hour) and each call lasts about 1 to 1-1/2 hrs. Most of the current time on hold any 'research' rep my question. Even had a representative on the phone to me lie and tell me that he was able to connect to our server (using my info) with a meadow he had with him. He told me so I had a defective phone, and I was directed to return to Verizon to switch the phone outside. After I had passed the phone out, and of course, it doesn't work, I was then told by another representative of Palm and his superior that it was a known issue and that person is with Verizon was able to connect to a server (with a pre) because of a software problem on the phone. I got a refund from Verizon to get this phone for $149, but with all my time lost, the cost of my computer and the lack of knowledge by representatives of Palm, I think I have probably the most expensive Palm Pre Plus there.
Message edited by tjp2176 on 01/28/2010 20:03 -
I bought my Palm Pre July 4, 2009. The phone was working today and when I got home I plugged it to load. I come back an hour later and the screen would not activate. I tried to put off tension. I removed the battery. The screen is not on yet. I contacted a Sprint store, they referred me to a repair center that was closed. Sprint customer service referred me to my insurance, but the phone was not damaged. They gave me a 1-800 number, but a message said I would be charged since the phone was spent 90 days old. How can I get warranty repair/replacement?
It was not corrupted should it be covered by the warranty. Palm tech support online at 877-426-3777.
Check out this post, a second.
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Palm Pre Touchscreen works do not at all
My touchscreen palm pre is completely insensitive... I can't do anything at all...
things I've tried:
-remove the battery for 1 min or more (maybe max 10 minutes)
-tried WebOS Doctor to restore (did not work said "cannot restore")I'm really scared its broken for good. the last time it worked was this morning. I upgraded 1.2.1 nite last and then this morning I tried to open an application (and I did not pass the loadup screen) I hope that did nothing. then after I turned it off... I tried to turn it on and use the touchscreen and it did not work at all. I want to know if my warranty covers replacement (I was on sprint for more than 30 days) and that so I have to pay anything. someone can give me a solution to my problem with touchscreen or should I just get a replacement
Please contact palm tech support online at the 877-426-3777. they can help you to test your device to see if it is broken or not.
If it's broken, then you must submit for repair. the cost of repair is free, since your unit is still under warranty of 1 year.
You can also opt to view sprint for replacement since they changed their policy of 30 days warranty for 1 year.
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Palm Pre Backup & verification of profile
I'm a little confused by the backup of my data to the Palm profile. My Web site for my profile indicates that my account is verified email, but my profile under my pre "Backup" app says that my account is not verified. In addition. my last backup date was 30/07/09. Discovering this, I manually back up my data and the date brought forward to 14/08/09 (IE today). Does that mean that my data was not back up daily as indicated? And what I need to check my Palm profile account, even though my web account States that it is checked? very confusing. Any help on this?
Hello Qigate,
The issue of verification, is to the best of my knowledge, developed by Palm. It is not related to the issue of backup that you see. If you have Palm webOS 1.1 is installed on your device (it must have been automatically pushed and installed on your device now), you should be able to fix the backup problem.
1. start the backup application on your pre.
2. set the backup feature of it off.
3. When prompted, press the button disable and delete backup. The pre will be occupied for a minute or two.
4. in the application of the system of information, scroll to the bottom of the page, and then press and hold the reset the Options.
5. press on the grey restart button. When you do, your pre restarts itself. This process will take a few minutes.
6. once restart is completed, return to the backup application.
7 activate the backup feature and manually save your Pre to make sure that the Pre can communicate with the server of Palm.
At this point, the Pre should save automatically every day at the same time that you triggered the manual backup in step 7.
Alan G
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I tried to post a question to the assistance of apple for the last 30 minutes, but every time I do it says "you are not allowed to create or update this content.
but here's my question:
ipad1, glitched since the update update, died days later for no reason. tried to reboot, nothing worked. What can I do?
I'm sure it wasn't the update, but since I've updated the ios system with my ipad, it started with seeds, then just died.
appreciate for all the ideas/help.
Thank you and Bravo.
Chantal
< object edited by host >
When you say that "nothing worked", what do you mean? Do you mean that the iPad does not at all? "That means" it seeds "means? What exactly you see it do? Have you tried a forced reboot (hold home and power buttons until the Apple appears, then let go and leave to complete commissioning). If it lights, try to restore from a backup using iTunes.
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I called Palm support who told me to use commas for 1 second pauses, even if this was not documented any where ever I could find. After thanking them and hanging up I tried. It does not work. Commas are deleted as soon as you click DONE to save the changes. I called Palm, with the same number of tickets, and they have reproduced the problem. 18 hours later (as promised), they called back to say there is no work around, but software engineering focuses on this offer in a future update.
Now, I can not access voicemail (1) Office, with House (2) answering machine, voice conference lines (4) (3) cable phone that requires entry of a PIN; (5) launching my own conference for others to compose in bridge.
Those are often used while I'm driving (auto speed) 1 access key to an integrated chain of 24 characters with 2 breaks is a huge requirement for safety and convenience.
This will be a major issue for the business users and the fix should be in the next push of software. This cannot be considered a new feature request, it's a bug. Even in charge think commas should work. This seems to be a mistake to design and test.
[Later note: Although there is an open ticket to Palm, I have also posted here in the hope others would chime if this feature is important to them.] Visibility + Votes = pressure + interest = fixed sooner? ]
Features of technology of the Palm Pre are works perfectly for me. I don't know how something this basis exceeded the testers.
Have you tried 'P' for break?
Just curious...
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Google Contacts do not appear to sync or not all download on my Palm Pre contacts
UPDATE (with solution):
@darqmatter noted:
No amount of purging of contacts has worked for me. I had to remove all instances of contacts with special characters in names (I had 3 symbol #). After that, and 10 minutes from time to analyze contacts, number of contacts read the same thing as "My Contacts" on Google. See also: http://forums.palm.com/t5/webOS-Software/Google-sync-partial/m-p/259891/highlight/false
This was confirmed by @spouse1775: SOLVED! I searched my google contacts for #, & and *.
It seems that synergy has a problem with the contacts that contain characters such as #, & and *. I don't know that there are others. I don't know if it is only in the name field or other fields in a contact as well, but it is a start.
Hello Palm, this is a bug. This must be fixed. Contacts should be able to contain these characters.
ORIGINAL MESSAGE:
I struggled with this for hours. The new information that I added to a contact on my Palm Pre (my default Google account setup program) do not seem to update my Google matching online contacts. Try to solve the problem, I've completely wiped out my phone and started around. When my account completely downloaded the Google contacts to my pre, I noticed that many of the contacts came down. Whenever I deleted and added the Google account, the same number of contacts came down, always less than the total amount.
After reading a few posts, I found that others understand that spurious characters in a Google contact cause synchronization problems. So, I exported my Google contacts in Outlook CSV files so Google CSV and imported into a blank Google account. Add each of the new Google account on my Pre came back with a number different contacts downloaded, but always lower total online.
Finally, I figured out that export a vCard out of Google Contacts "cleaned" information. When I exported all of my Google Contacts vCard file and imported into a blank Google account, Google downloaded on my pre perfectly all the contacts in this new account and synchronization now seems to work again.
NOTE: the vCard DO NOT maintain the designation of Group contact Google. You need to export a vCard by group and import them into Google by specifying the group in which you want to import the contacts.
I hope this helps. No need to erase your phone or delete your backup profile.
It worked for me:
Steps to follow:
1. remove your Google contacts from your Palm Pre app account
2. sign in to your Google account and access Contacts
3 export contacts by choosing "Who do you want to export?" and select "vCard file" for "what export format?
4. save a file of all contacts or a file by group
5 remove all contacts in your Google account online
6 import the vCard in your Google account files, assign to the Group during the import phase, if applicable
7. Add your Google account as an account in the contacts application on your Palm Pre
No amount of purging of contacts has worked for me. I had to remove all instances of contacts with special characters in names (I had 3 symbol #). After that, and 10 minutes from time to analyze contacts, number of contacts read the same thing as "My Contacts" on Google.
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Transferred to Palm Desktop for Palm Pre event calendar are incorrect
My old phone, a Center, has been synchronized using Palm Desktop 6.2.1 on Vista. I used the data migration tool, and all my data transferred to my Palm Pre. (Just directly Palm Desktop > Palm Pre).
The only problem is that a lot of my events are not on the correct days (ex: an event in Palm Desktop comes Sunday, now appears on my Palm Pre Monday).
I don't have the time to sort out again all my calendar events since this is the case of random events.
Other complaints that I have on the calendar, it's that the birthdays of my contacts do not appear as events, even those in Agenda facebook. In addition, it would be nice to be able to classify the events and color coding in the calendar.
For transfers of schedule of the Palm Desktop, upgrading your Palm Desktop version 6.2.2 (rather than just the 6.2 shown in the migration instructions) will prevent specific annual date all day events, such as birthdays and other events, to appear on the wrong day.
He let still one day of the week of the annual events, like Thanksgiving, the demand for each 1 month instead of every 12 months. These must be set manually on the meadow.
Alan G
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Can I move the application Shopping Splash of my Palm Z22 to my Palm Pre?
Thank you!
To do this, you need to install the application of Motion Apps ' classic' first. This emulator is supposed to run older Palm OS applications on the meadow.
Search through the App Store on the phone. (Note: this is the only application which must be purchased, but comes with a trial period of 7 days).
WyreNut
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Palm Pre for Sprint data back up problem
I have problems with data upward with my Palm Pre for Sprint - Palm webOS 1.4.1.1
I set it so "On" to make the data to automatically back up my Palm profile every day, however it has not saved it automatically since June 5. I just noticed today (June 17) and I tried today to back up data manually by clicking on "Back Up Data Now" button, but the screen just hangs indefinitely with a note saying 'Préparation' never back up the data.
On a related note, between June 6 & June 10 I made a trip to Canada where my phone was roaming - then I can understand why he might not come back in these circumstances - but I went back to the United States on June 10 and he has not saved automatically since and it does not appear that he is able to save manually either.
Anyone had a similar issue or know what I could do to remedy this?
Of course, it seems that a simple reboot solved my problem.
Here is the link to the post, which has contributed to:
Thank you.
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