Palm Zire 71 - never used - not charging

I have a brand new never been opened Palm Zire 71.  Attempted to load, bolt was there, battery showed as Manager.  As soon as I remove the Palm of the charging unit, lights out.  Assuming that it is the internal battery - because he was never charged and I guess that the Zire 71 is a few years old, the battery would not be good of no use?  How to replace the battery internal/fix the problem?  Thank you very much!

Plug handheld into the charger and let it charge at least 24 hours. Try and turn on your handheld. If it still does not power on without the charger, the battery may be discharged too.

There are several sites that have the spare battery to replace the battery, and some have instructions on how to replace the battery.

Here is a link to a site that has the battery and tools needed to remove the battery. There are also instructions on how to remove the battery. It indicates that the battery is for a Zire 72, but it also lists compatible Zire 71.

http://www.batteryship.com/htmlos/htmlos.cgi/batteryship/catalog.HTML?item=IA1W721H2&model=Zire+72

For reference purposes, click the following link to the support page for your device on the kb.palm.com Web page.
http://KB.Palm.com/wps/portal/KB/na/Zire/71/unlocked/home/page_en.html

There are links on the page the user Troubleshooting Guide, how to, downloads, etc.

Tags: HP Tablets

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    Test and calibrate the battery (Windows 7)

    http://support.HP.com/us-en/document/c00821536

    Calibration of the battery for laptop (Windows Vista)

    http://support.HP.com/us-en/document/c00817650

    Hope this helps, for other queries in response to the post and feel free to join us again

    * Click on the star of CONGRATULATIONS on the left to say thank you *.

    Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

    Thank you

    K N R K

    Although I am an employee of HP, I speak for myself and not for HP

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