paper crumples and streaks of black ink on photosmart 7510e

My printer of 4 days older 7510e replacement sent to me by HP to replace my old month new printer begins to crumple paper and put streaks of black ink on paper, can't believe she needs to head print cleaned up already, how to do this properly.windows7 Home premium 64bits IE9.

Hello emma22

Follow the article below for the procedure to solve this kind of problem.

Printer paper tears, wrinkles, or is damaged when the all-in-one printing

The last step is described:

If you have completed all the steps listed above and you are still experiencing a problem, the access door back or the star wheel is probably damaged. To replace the rear access door, contact HP. If the star wheel is damaged, replace the product.

Tags: HP Printers

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