Password for the smartphone blackBerry bold 9790 malfunction

I've set up the password on the device.  It confirms.  everything was fine, then he asked my password and it says it was a mistake.  Yes, stupid me I've tried 10 times the same password I had set up a minute ago and the bb would not recognize it.  He gave me a final warning that if I tried it would erase my info.  I tried!  a white screen appeared.  I removed the battery and then put it again.  bb loaded and then a white screen appeared and a small icon (looked like a sim card) appeared as well with an X on the half top and a line under the icon has increased as the percentages increase (as if erasure?!).  I said don't let go further and once more, I removed the battery.   I called rogers and they said to save the BB on the computer and then reset it and download the software.  I did not dare put the battery because I'm afraid that it will continue to remove the sim card.

Help!  What should I do?

Hello and welcome to the community!

It is already too late... the WIPE started and cannot be stopped. Indeed, by doing as you did, you may have damaged your device OS completely install, requiring very drastic measures to recover the function of your device. But, your data are already gone... Replace the battery, let it continue (if it will be same), and take the lesson.

Good luck!

Tags: BlackBerry Smartphones

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