Paviliion dv7: external Microphone not Picking Up Sound

Hello

I recently bought a product that works better with direct external headphones. It was my first time ever using one with my laptop. When I went through the set up process, the microphone would pick up all the sounds and I couldn't hear anything through the external listener.  I tried to use the microphone and headphone port as well as the helmets of the different with the same result. Headsets work very well on other devices.

When I use only ordinary headphones connected via the helmet, I hear very well.

I went to control panel > hardware and sound > Sound > manage Audio devices to solve problems, but nothing has worked. I tried to update the latest drivers and I was told later are already installed.

Is the name of the product: HP Pavilion dv7 Notebook PC

Product # (NOT the serial number) is: B5R46UA #ABA
The external microphone is called: IDT High Definition Audio CODEC

Please advise,

chriscinthed

Hi @chriscinthed ,

You can do a System Restore. System Restore will help if something is automatically updated and wasn't on the laptop. It will also fix the sound.

When you perform a system restore Please note remove all USB devices and headphones. Disconnect all non-essential devices because they can cause problems.

Speaking to Rosetta Stone said headsets for use with the software here is for Plug-and-Play technology for the connected USB headset. Other computers you've tried have the Beats Audio.  To turn on or off the Beats Audio, press the fn in combination with the b button. Decision-making has influence on the Beats Audio which may need to be turned off. Then, try the microphone.
You guarantee that you plug the microphone headset in the selection for the helmets on the laptop.

Thank you.

Tags: Notebooks

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