Pavilion 15: HP Pavilion 15 losers to the wi - fi connection

We recently bought this laptop and have had regular problems with the computer lose the wi - fi network. We have several computers in our apartment and can rule out the router as offering this problem. The computer can be connected by cable / Ethernet and also connects to wi - fi, however soon lose the connection. The computer usually restores the connection wi - fi to turn it back on. Yet it is terribly embarrassing. Is there a change in the settings to suggest? OFFICE-BB5VM42 model, processor is AMD APU A8-7410

Hi @BB1960,

Thank you for your participation in the Forums of HP Support! It is a great location to get resolutions and interact with experts from the community. I understand that you have problems with Wi - Fi on your computer and it keeps disconnecting periodically. It will be a pleasure to help you.

First of all, you have established that other devices connect on the same network without hassle. Great job on this point. Kudos to you. It's always a privilege to work with customers technically very, and I am really impressed with your technical expertise.

Please take a few steps to try to resolve the problem.

Open windows control panel, open Power Options and next to your currently selected power plan, click Change plan.  In the next window, click on change advanced power settings.  In the next window, open 'wireless adapter settings' and then open 'power saving Mode'.  Next to on battery: click on the current setting and a drop down menu will appear - select 'Maximum Performance '.  Do the same for the sector.  Then click on apply and then Ok to save the settings.

Restart the computer and see if this contributed to the issue.

Also open Device Manager. Go to the network adapters and expand it. Select the network adapter for your device by clicking right on wireless and click Properties. Then go to the power management option and uncheck the box that says" allow the computer to turn off this device to save power. In addition, check the box that says "Allow this device to wake the computer"

Please uninstall and reinstall the device manager network drivers.

Please update the bios and drivers wifi from this link http://hp.com/drivers , you have to select the country and language. Then enter the product # of the unit and follow the on-screen instructions to update. You can use HP support assistant to do as well.

For more assistance, please visit this link: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8499326/model/8942890/document/c04649175/

I hope this helps! Please let me know how it goes. If it helps, please mark this message as "'Accept as Solution". " If you need help, let me know and I will gladly make all that I can to help. If you want to say 'Thank you' for my efforts help, click the ' Thumbs Up ' to give me a Kudos.

Take care and have a wonderful week ahead.

Tags: Notebooks

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