Pavilion 17-g113dx: Can can't Do Factory Restore on the new Windows computer 10 17-g113dx

I'm doing f factory restore on my new computer with Windows 10 installed at the factory.

When I go to Recovery Manager, choose the HP recovery environment, there is no option for the restoration of the factory.  When I select the use a unit option, I chose DVD (because I made the recovery discs), I get a message that the "selected boot device has failed.  I tried to boot the computer using F8 or F11 and who does not work either.

I'm ready to pull my hair, does anyone have the answer?

Thanks in advance for the help and suggestions.

slave2mybirds wrote:

When I go to Recovery Manager, choose the HP recovery environment, there is no option for the restoration of the factory.  When I select the use a unit option, I chose DVD (because I made the recovery discs), I get a message that the "selected boot device has failed.  I tried to boot the computer using F8 or F11 and who does not work either.

Hello

Thanks for posting in the Forum from HP Support.

Here are the official instructions for the restoration > > http://support.hp.com/us-en/document/c04758961

Double please, check, there should be an option, it can be called a bit different.

If you still do not see it, please take a screenshot of windows screen/photo and attach it to your next post > > http://www.take-a-screenshot.org

Tags: Notebooks

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