Pavilion 500-246: GB of ram it shows only GB why usable?

I have a Pavilion of 500-246 with 8 GB of ram it shows only 7.18 usable - PLEASE HELP.

I also try to install a GeForce 8400 GS with 1024 MB ddr3 pci-e 2.0 and cannot operate. If I plug into the video card and that you start the computer NOTHING on the screen at all. S ' PLEASE HELP.

Hello:

The memory problem you reported is normal.

Part of memory has been reserved for some devices of system such as the integrated graphics card.

The issue of the video card does not...

I see the product that your PC came with factory-installed W8.1.

In order to get a video card no HP to work, you need to change 2 settings of the BIOS before installing your video on any PC card that came with W8 or newer version of the factory.

See this link to change the BIOS settings.

http://support.HP.com/us-en/document/c03653200/

Also before you install your video card, you must uninstall the graphics card in Device Manager, check the box uninstall driver, stop, disconnect the PC and install your video card.

You can do this after you change the BIOS settings.

Tags: HP Desktops

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