Pavilion g6-2240sa

I bought this laptop fror my son Christmas, it only used to watch videos and online on youtube. When the screen turned a re and the color green and then completely empty, he watched another video online. the laptop still turns on but nothing comes on the screen. I bought the laptop online and now I can't access any information concerning warranty... help!

Love, managed to convey my problem to the HP support team. Much appreciated!

Tags: Notebooks

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    Hello

    You can start on the corresponding link below.

    If you live in the United States, contact HP here.

    If you are in another part of the world, begin here.

    Kind regards

    DP - K

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    If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

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    Here in an Exchange I had with HP Support on Facebook:

    Resolv_S wrote:

    Hi@ekdman,

    Thanks for stopping by the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

    For the best experience on HP forum, see our Guide to HP Forums to learn more.

    Help with the purchase of a recovery media. Is this fair?

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    I understand the disadvantages that you went through to find the solution for the issue.

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    http://HP.care/2dMsChn

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    Resolv_S

    Happy to help you. I work for HP

    Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
    Click on the " Bravo Thumbs Up" " " to say 'Thank you' to help! "

    Thanks for the reply.  However, I took the chance to do a reset on my computer.  And now I have access to the internet.

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    Merah

    Hi @Merah

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