Pavilion G7: Desktop Applications cannot access the Internet but metro apps can

I have a Windows 8.1. About 5 days ago from desktop applications (IE, Chrome, Google Drive Office) has ceased to be able to access the Internet at all.

However, apps of metro (metro IE, Facebook, Mail, etc.) can still access the Internet.

How could it happen? That the two environments use different settings? Is there a setting or registry entry that applies only to the desktop environment?

Analyses of viruses and malicious software (Malwarebytes and Windows Defender respectively) were not able to do what anyone. But since they are two desktop applications they have not been able to update their files of signatures since this problem started.

I found the answer on the Microsoft site on this topic.

The answer is to reset Winsock using this command from an administrator command prompt: "netsh winsock reset" and then restart.

I did and that fixes the problem immediately.

Tags: Notebooks

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