Pavilion HPE h8z cannot connect to the router to 1000Mb

Pavilion HPE h8z

Windows 7 (all updates including updated network driver)

Router: RV220W Cisco

Cable: Cat 6

Any new system.  All the network settings on the PC and the router are "out of the box '.  The system will not connect to 1000 Mb (Gigabit), even if the other 2 on the same router (1 XP, Linux 1) connect without any problems.  Swapped cable and ports without difference,

And before anyone asks, it that a Realteck Gigabit Ethernet chip on the motherboard.

Tech came out at 08:00 as expected.  Replaced motherboard.  We have video, we have Gigabit Ethernet.

HP should really look at this whole incident.  In addition to taking almost 4 weeks to fix the problem and let the client without computer running for more than 10 days, this event has cost thousands of dollars support HP.

Process of elimination said that it was a hardware problem. IMHO, this kind of problem should have been taken before his departure from the factory (certainly not a HP has / operates the plant).

If HP has spend this amount of resources to solve this kind of problem, it is not surprising that they want to get out of the PC business.

Tags: HP Desktops

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