PAVILION NOTEBOOK 15 K7Q21EA #: SCROLLING WINDOWS PROBLEM AFTER BIOS UPDATED 10 (08/03/2016) PAVILION 15 YESTERDAY 16/10/2016

CANNOT CONTROL THE SCROLLING. CURSOR DOWN TO THE LOW WHAT MAKES IMPOSSIBLE TO SAVE TO A FOLDER

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Hi @STICKMAN5124,

Nice day! Thank you for your participation in the Forums of HP Support! It is a great location to get resolutions and interact with experts from the community. It will be a pleasure to help you.

I saw the post and understand that after only a bios updated cursor drops down due to a problem of scrolling.

Impressive work, do the update of the bios. Kudos to you for this. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly appreciate your business with HP. You have been great to work with.

Please check in F2 diagnostics if the scrollbar works correctly. If Yes, then you can update the chipset drivers and http://hp.com/drivers touchpad drivers you can also consult with a mouse external further isolate the issue.

You can also run diagnostics on the touchpad from this link by going to the UEFI F2 diagnostics: http://support.hp.com/in-en/document/c03467259 please run the complete components. If any component fails, please note the failure code. This is done to determine if the problem is hardware or software partners.

If it passes and scrolling works very well, please perform these updates. If you are still having the same problem on page F2 UEFI (screen) then you could roll back bios after performing a hard reset. Link for the hard reset: http://support.hp.com/us-en/document/c01684768

  • Please perform this step to roll back bios.  Hold down the "Windows" key and the letter "B" at the same time, then press the power also button for about 5 seconds at the same time.

I hope this helps. I would like to know how this happens. I hope the problem is solved without hassle and the unit works very well.

Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

Now carefully and have a wonderful week ahead.

Tags: Notebooks

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