Pavilion TouchSmart 23-f364: Hp Pavilion 23-f364 BIOS "finds it difficult to" hard drive Detection

I have a HP Pavilion TouchSmart f364 23 for Christmas in 2013 and in 2014, the hard drive has begun to act. I would like to turn on the computer and it does not detect the drive or does not see the files it contains. The CD drive is detected and works all the time. I've updated the BIOS, I replaced the drive with a brand new, and since the old is in an external hard drive enclosure works like new money. The computer will always have problems in windows being blockages, then crashes. I looked for the reasons of the accident and they were due to mistakes of disk access. After reboot, the drive is not detected. In Ubuntu, the drive is detected and accessible (but I can't get the windows partition to mount, with the error "Windows is put in hibernation," even with the quick start off and a full stop). The point is that Ubuntu can see and access the drive to boot from the drive itself (if possible) and a live USB. Ubuntu will crash as or experience access errors, but when restart the BIOS sees not the disc. The disc turn and accesses a little bit, but nothing happens. In addition to the exchange of discs, I also swapped sata ports on the mobo with no luck, and power connectors are different, so no swap it. I want to know now if replace HARD drive cable may solve the problem or if I need to replace the mobo or this computer is just cursed. (Father: when I asked for a desktop I do not mean all in one)

TL; DR: The Bios does not detect hard drive or detect but once at random, at random, windows crashes because of this, Ubuntu works perfectly well and has access to disk drive and boot Live, bios does not always detect drive. Tried upgrading BIOS, replacement drive and swapping mobo ports sata, no luck, CD player works great every time. You want to know if buying a new HARD drive cable works or if it is the mobo which is bad.

Also note: when I updated the BIOS it says it resets the CMOS and I repeatedly loaded by default in the BIOS settings. I have found but not yet tried the CMOS clear jumper.

Hi @Lesking72,

Welcome to the HP Forums! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

Thank you for posting. I read your post and I understand that the old hard drive can operate as an external drive, but the new drive and the old disk cannot be detected in the BIOS. You can run hardware diagnostics to test the motherboard and hard drive. If the motherboard and the hard disc as well spent, you can consider if it is a cable problem.

Here is a document, which you can view:

Desktop PC HP - detection of hardware failures (Windows, 10, 8)

For Ubuntu system, please refer to the support of Ubuntu.

Let me know the results of your troubleshooting.

To say thank you, click on the "thumbs-up".

Kind regards

Tags: HP Desktops

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