Pavillion DV5 starts to load XP, then restarts in a loop

I withdrew my Pavillion DV5 - 1251NR to act as office and archive hard drive for a long time when the battery is flat and it has stopped working without charger.

Startup message side that it worked fine but now it just won't start.

Takes me to the battery message, tells me there is no serial number (had not noticed before), load safe mode options, but the one I choose after starting to load Windows XP, a blue screen flashes and it restarts. Blue screen says something about the withdrawal of antivirus and running checkdisk software but I have no idea how to do these days. There is no option for a DOS command prompt.

If I walk it right guard this loop throughout the day.

System information shows serial, UUID, and Prod config ID n all white or 0. (no idea if it will help, seems odd). I ran the test of start-up that passes on each charge (memory, hd, hd smart system). Do not know what is the test of running, but it keeps restarting itself after he finished so it hits the same glitch probably like at boot.

Don't know, help please. I dropped the external drive that backed up recently and the wedding photos are here

Hey edwige,.

Welcome to the HP Support Forums, I have you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I saw your post about the problems with your Pavilion dv5. If it does not start normally and it will not start in safe mode, it is not a lot of things we can do. From what you have posted on the information system showing all 0, it could be a problem with the CMOS or RTC battery, but without being able to load Windows, it will be difficult to say.

Your best bet is to take it to a technician from the local computer. If he cannot understand the problem they should be able to connect the hard drive to another computer and retrieve the data off of it to record your wedding photos, that is assuming that it is not a problem with the hard drive.

Thank you

Tags: Notebooks

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