Pay per incident service

Hello

I am a new potential buyer and I was wondering if the pay per incident services that VMware offer is worth. This seems to be a very good forum and my needs are not immediate, unless my system has a complete melt down.

I'm about to buy a couple of licenses, and I need to know, should I pull the trigger on one or two incidents a year, or just rely on you, the experts.

Thanks in advance,

Ron

Also, remember that when a fresh company per support incident, it becomes a financial incentive for them not openly share solutions in a forum and not to correct the problems identified by customers, if this issue can increase incident.

This is ridiculous. It is better to have satisfied customers to try to get a little extra money. Talking to a person living usually takes longer time for e-mail support, and support costs help simply to defray these costs. In addition, as many employees on the forums, I'm a developer, not compatible, so there is no incentive for me to try to try to hide fixed (or to support, but it is a clearer case for developers). Besides, there is no reason for me to be here - probably more code I would write if I wasn't. Even employees who are support are not getting anything currently out on the forums. Hmm, we would probably have more requests for paid support, if the forums did not exist...

No, we're here because it's the right thing to do. Not everything is A * B * C<>

ronross: there are a lot of people knowledgeable on the forums, but it is not an official support channel. Some questions are answered quickly, but others are best solved via email or support per incident. I think that the forums are a great resource, but I'm just trying to set expectations appropriately.

Tags: VMware

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