PBS and CBS video won't play; Are ABC, FOX and NBC.
I run Firefox version 28 on a laptop Lenovo G700 of 64-bit running Windows 8.1. I try to view the videos on news sites. Most of them (ABCNews, CNN, Fox News, NBCNews) gives me no trouble, but two of them - CBS and PBS - won't let me watch videos. (IE11 and Chrome, works of PBS, but CBS does not.) On PBS, I get an error message of "plug-in file missing '. On CBS, all I get is a black placeholder (which does not left or right click) where the video play. Sometimes, I don't get even, just white space. I updated my plugins, reinstalled Shockwave Flash several times, and I went through my plug-ins, turn them on and turn off, testing as recommended; I could not find a plugin that's causing trouble. All I know is that PBS uses a program of "JW" to put its videos. I sent CBS tech support to see if they could give me some pointers; all they do is recommend Chrome, which does not work (as I mentioned above). I'm at the end of my mind; Anyone run into this sort of thing? Note: there is probably a different solution for each Web site, because the events are different.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).
- Do NOT click on the reset button on the startup window Mode without failure.
- https://support.Mozilla.org/KB/safe+mode
- https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes
If you do not keep the changes after a reboot or have problems with preferences, see:
Tags: Firefox
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As well as the information provided by Vinod, you should also be aware that your internet connection speed will also affect how you receive your video. If your internet speed is 8 MB per second or less, chances are that the internet connection is the cause of the problem, especially, if like most of the ISP, you ISP limits the speed of the internet at certain times of the day. For example, the problem happen only between the hours of, let's say 18:00 and 21:30. If this is the case then the ISP is limiting the speed on your line. The only option, if that is the case, is to upgrade your internet package at a higher speed, i.e. 30MBps.
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