PBS and CBS video won't play; Are ABC, FOX and NBC.

I run Firefox version 28 on a laptop Lenovo G700 of 64-bit running Windows 8.1. I try to view the videos on news sites. Most of them (ABCNews, CNN, Fox News, NBCNews) gives me no trouble, but two of them - CBS and PBS - won't let me watch videos. (IE11 and Chrome, works of PBS, but CBS does not.) On PBS, I get an error message of "plug-in file missing '. On CBS, all I get is a black placeholder (which does not left or right click) where the video play. Sometimes, I don't get even, just white space. I updated my plugins, reinstalled Shockwave Flash several times, and I went through my plug-ins, turn them on and turn off, testing as recommended; I could not find a plugin that's causing trouble. All I know is that PBS uses a program of "JW" to put its videos. I sent CBS tech support to see if they could give me some pointers; all they do is recommend Chrome, which does not work (as I mentioned above). I'm at the end of my mind; Anyone run into this sort of thing? Note: there is probably a different solution for each Web site, because the events are different.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).

  • Do NOT click on the reset button on the startup window Mode without failure.

If you do not keep the changes after a reboot or have problems with preferences, see:

Tags: Firefox

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