PC accessed remotely by hackers, all certificates, keys, authorizations, for my PC and my identity were copied and stolen. Several online accounts had been accessed by a third party.

Online remote access to my PC and my credentials and personal information were stolen. I had several compromised online accounts. I had Windows Live using their remote access three times service and my computer is always connected remotely. I'm stuck using many admin capabilities. The task manager says there is more than one user, but I'm the only visible.  Name resolution Protocol, Peer Networking peer Peer Networking Identity Manager, Remote Procedure Call, Mapper by point final CPP, Windows connect now Config clerk, are among the many active services right now. Resource monitor shows me connected to a remote network, there are other IPS listed other than mine. I found a hidden desk top, with map of the network... including an android phone, a Tablet PC Input Panel with a foreign alphabet. There are many programs, I've never added to my PC. I find the hidden devices that are listed as part of a network, they do not belong to my PC. My modem has no Wy - Fy, or my router. I removed the ethernet cables... the power cord, monitor, keyboard and mouse. My modem has been disconnected from the external source and the router, but was still connected and powered on, all the lights were not on showing no connection. Very shortly, I saw the indicatator of DSL connection will begin to Flash. I unplugged the modem. A minute later, I heard the ping and the squeal to initialize an internet connection from my flat satellite receiver. When I checked my PC, he was very quietly running in stealth mode, apparently fleeing electricity drawn from the speakers I left wired. I'm sure you can tell just by reading that I don't know much about computers. This situation has worried me. Microsoft said that they fixed access points and it was clean from the virus and malware. Apparently it is not. I ask to change my IP address or security credentials, regardless of which is used to verify my identity, my question is did not answer, leaving unresolved.  I am very concerned because all certificates of proof of identity online, IPaddress, Signatures etc., were copied and stolen.  The hackers have the opportunity to make me look at will and have used it to seep into my GMAIL, FACEBOOK and some other accounts. I am at a loss. I will contact Microsoft Live again... I paid cover me 30 days it wil expire on 5 December. I guess that my cyber identity has been stolen. Is it me as a victim of identity theft? Should the technicians who worked on my computer could solve my problem to be hacked and stolen ID. I made a police report a few weeks, I was told it wasn't a crime unless I could prove identity theft, that was before I had no Service. Contact the FBI. Any help or advice or anything at all that you can provide would be greatly appreciated. I don't know which forum to post in both, if I choose wrong... Please help to direct my concerns to where it can be treated... Thank you a lot =)

The first thing you need to do is change ALL your passwords on all accounts - using a known machine - cleaning - and NOT connect to them with a mchine to which you think is infected.

Then only you should undertake the cleaning of the machine.

Tags: Windows

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