PC crashes whenever I start to clicking on my mouse

my pc will freeze for 5-6 hours once I have start clicking on my mouse. for example I click on the start of my pc screen, and then the pc just hangs up a few hours later. I couldn't even connect to my account on my pc because it jist freezes whenever I touch my mouse. IM using an alienware x 51, he has been like that for 1 year since my pc has overheated.

Hi Darren,

Thanks for posting your query in Microsoft Community.

I can imagine the disadvantages suffered by you and will certainly help you in the right direction to solve the problem.
However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.

  1. You get an error message at startup or when the PC freezes? If Yes, what is the exact error message?
  2. You did it any significant hardware or change software on the computer before this problem?
  3. The problem only occurs when you have problems of overheating?
  4. The problem happens specifically when operations involve use of graphics heavy (for example, watching HD videos, games etc.)?

According to your description, the issue might have arisen because of changes in Windows 8.1 introduced to treatment of entry for interaction scenarios low latency of the mouse. Thus, the system sometimes meets the mouse inputs differently in Windows 8.1. Other important motives associated with third party software conflicts or a strong possibility of infection by the virus.

In order to diagnose and troubleshoot the root cause, I suggest trying the following steps and check if they are useful.

Method 1:

I suggest you to start the system to check the possibility of a third party service/program or a driver causing the problem. Safe mode is a diagnostic mode in which you are connected with only the minimal necessary services and active pilots. See the following link for assistance.

Start settings for Windows (including safe mode)

If the issue is not reproduced, then try to start the system in a selective startup (boot) to exclude the possibility of a third part software conflict.

How to perform a clean boot in Windows

Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

However, if the problem is persistent in the mode of clean, unlike safe mode boot, then I suggest you to turn off the graphics card in safe mode and start normally to verify the issue.

a. boot in safe mode.

b. press "Windows + X".

c. click on "Device Manager".

d. expand "Graphics cards" and right-click on the device driver.

e. click "disable".

f. restart your system normally.

If the problem does not recur as you maybe update the graphics card or check compatibility of the manufacturer. You can see the steps above to enter the Device Manager and update the graphics card in normal mode.

Download and install the drivers

If the problem persists, try the following method.

Method 2:

Infection by the virus could be a possible cause of the problem. So you can run the Microsoft Safety Scanner to make sure that the computer is free of infections:
Microsoft safety scanner

Note: the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

Also, try steps additional provided in the following link and check if the problem persists.

8.1 Windows, Windows 8 or Windows 7 hangs or freezes

Disclaimer : Data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss during the virus scan.

If the problem persists, I suggest you to provide the following information:

a. on the desktop, you can open the Action Center under the taskbar > maintenance > view reliability history > view all reported issues

b. right click on some of the mistakes "Stopped working" "Windows Explorer" > view technical details (there is a 'Copy to Clipboard' link at the bottom)

c. Paste the information, including details of errors in a Notepad and then copy the Notepad information to post here.

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

Similar Questions

  • Skype crashing whenever I start it.

    After that I updated to Skype to the newest one, it crashes whenever I start it. I tried to look for further discussions on this forum and tried like 50 different things (IE cleaning, decommissioning, IE, etc etc) now the problem is, Skype 6.14 works fine for me, but in general, the next time I start my PC it auto updated Skype 7.0.0.102 and it works fine, does not crash but my MAIN problem is I can't join some calls because it says I need to put updated my Skype. How in the world I am supposed to "update" my Skype and use it when I can't even it starts without it crashing? It's super annoying, and I can't solve this problem, though even I tried many different methods of fixing that apparently worked for other people, but has not worked for me. The error I get is:

    Name of the failing application: Skype.exe, version: 7.21.0.100, time stamp: 0x56d5f4c5
    Name of the failed module: KERNELBASE.dll, version: 6.1.7601.19160, time stamp: 0x56bcd5c3
    Exception code: 0xe06d7363
    Offset: 0x0000c52f
    ID of the process failed: 0x14b0
    Start time of application vulnerabilities: 0x01d1932ea5d1a75d
    The failing application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
    Path of the failing module: C:\Windows\syswow64\KERNELBASE.dll
    Report ID: ecf22275-ff21-11e5-beb5-d05099204b3c

    http://www.Skype.com/go/getskype-full

    Update on, and that includes also the update of the operating system and drivers

    You can also do a check of the system files:

    Start > Search > cmd > righclick cmd run as admin > sfc/scannow (leave running until the end and hope that all errors are recovrable)

    (if Windows 8.1 or 10, just rightclick start for admin cd shell).

  • Photoshop Elements 8 Organizer crashes whenever I start it

    Hello

    I'm having a problem with the Photoshop Elements Organizer (version 8) - whenever I start it, it blocks immediately. This has happened since yesterday when I download some photos on Smugmug via photoshop elements where it crashed for some reason, and now it crashes whenever I open it. The editor, however, works very well.

    My pc is relatively new and I am running Windows 7.

    Anyone have any idea on what is causing this problem and I can try to fix it?

    Try to rename the folder 'Organizing Elements' and 'Online Services '. These files are present in C:\Users\\AppData\Roaming\Adobe. After you rename these files, must run the application without crashing.

  • BlackBerry Smartphones Facebook crashed whenever it starts...

    Facebook will show the first screen, and then a split second later close with this error message:

    net.rim.device.api.system.UnsupportedOperationException

    Anything stupid like restart, pulling on the battery, remove the program, resettlement, etc solves this problem.

    Already when it would crash whenever I tried to post messages/status/etc. Normally, I delete via the Desktop Manager and then reinstall.  I did every two months, but now that is no longer working (I did 3 times now) and it simply crashes.

    Anyone have any idea what causes this?

    I called T-Mobile to return them this whole book.

    But I've also upgraded to OS 4.5 on their recommendation, which seems to have solved this problem.

  • Since the Thunderbird 38.0 update my computer crashes whenever I start Thunderbird. CAUSE: the sounds associated with a new message notification?

    I am able to use it in Windows safe mode but that is awkward. My computer works fine in normal mode as long as I do not open Thunderbird. Is it possible to go back to the old configuration of Thunderbird. I love the program but it is not very good like that. I tried running Thunderbird in its safe mode by pressing the SHIFT key, when I started to Thunderbird, but it came not in safe mode and the computer froze.

    Wayne Mery said

    rcharlie said

    I had this problem too. He has not happened since I disabled the new message alerts (not only sounds, but the popup and tray icon). It was freezing at startup only when there are new messages so he could get when I started upward. At least one of the freezes have shown the popup in part drawn on the screen, until all of the computer does not meet all, but hold the power button.

    rcharlie, I think your problem is different. I helped someone a few hours ago with similar symptoms where helped to disable alerts. And then, we determined that alerts could be activated IF we have disabled hardware acceleration to tools | options | Advanced | in general.

    rcharlie, what it do work for you?

    Yes. Or rather, the test message, I sent with hardware accel disabled and alert activated has not crashed the computer. Will update if it crashes again.

  • Skype crashes whenever I start it

    I tried to uninstall and reinstall Skype and this problem still occurs. Sometimes, after losing a couple of times, I finally I but usually Skype has an infinite loop of crashing and asking to reopen. I recently found an old version of Skype (version 2.x) which was beautiful, but could not make video.

    I use Mac OX 10.9.3, 2.7 GHz intel core i5 with 8 GB 1600 Mhz DDR3 iMac

    I use this account with my Macbook Air and it's quite good.

    I have attached a log file. Please help someone!

    Hi zemogle,

    your accident seems to be caused by out-of-date drivers for the webcam Sonix. I recommend either by removing or their update

    They must be located in/Library/QuickTime/or ~/Library/QuickTime/

  • Computer crashes whenever I start it. Works fine in Safe Mode

    the start of vista on my computer, sometimes it freezes instantly or 10 minutes later every time I turn on but seems 2 work in safe mode, I think it's a bug or something I can't reinstall vista because I don't have a copy of what I had to do mine head melted.

    Hello

    1 have had modifications made to your computer before the problem occurred?

    I suggest you to follow a few troubleshooting steps and check if that help in the issue of the attachment on your computer.

    Method:

    The computer in the boot and a test

    Follow step 1 in the link below,

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

    Continue with the remaining steps to pin-point on the third party service. After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

     

    Important: n ' forget not the computer to start normal follow step 7 in the link.

    Please provide us with additional information. So that we can help solve you the problem on your computer.

    Hope this information helps you.

  • Skype crashing whenever it starts on the last version

    I had issues like this before and always cause boils down to a poorly programmed update of Skype.

    Signature of the problem:
    Problem event name: APPCRASH
    Application name: Skype.exe
    Application version: 7.5.0.101
    Application timestamp: 555498c 4
    Fault Module name: Skype.exe
    Fault Module Version: 7.5.0.101
    Fault Module Timestamp: 555498c 4
    Exception code: c0000005
    Exception offset: 0022b3ac
    OS version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional information 1: 0a9e
    More information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional information 3: 0a9e
    Additional information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

    If the online privacy statement is not available, please read our offline privacy statement:
    C:\Windows\system32\en-US\erofflps.txt

    This is not a 'hack', there piss bad coding on the side of development teams to not add a check for that... idiots...

    How hard is it to validate a string.split of ffs, Regex, string, even a simple URI check its 101 similar coding of the dam... once again idiots... Please delete my Skype account at all, I've lost faith in your abilities...

  • Firefox crashes whenever I select in the drop-down (mouse on board and wireless, both).

    SOMETIMES if a drop-down list has only a few elements, it does not crash. But inevitably the next drop-down list (for example, the months of the year) was enough to cause the hang up. This has been true through several updates of Firefox. Hope the following fixes this bug. You send me- and more - edge for some sites that do not work on Firefox. Please don't send me away entirely! Thank you.

    https://support.Mozilla.org/en-us/KB/update-Firefox-latest-version 49.0.2

    Start Firefox in Safe Mode {web link} by pressing on the
    (Mac = Options)     key and then from Firefox. A small dialog box should appear. Click start in Safe Mode (no refresh).

    Is always the problem?

  • Tempo service crashes whenever I boot computer laptop

    Hi I have a Satellite L350 - 17 p and every day it starts it crashes. It runs for a minute then freezes. On this start of the 2nd time it works perfectly. Someone has ideas how to stop this pc do this? It is a few years old now and I've got him by my son until I used it one day!

    Tempo service crashes whenever I start the computer.
    I did a search of file Version.txt and minidump.mdmp but can't find them.
    Can anyone help?

    Details below.

    Description:
    Laptop Performance Tuning Service service hung on starting.

    Signature of the problem
    Problem event name: ServiceHang
    Service name: TempoMonitoringService
    "Name of the image: TempoSVC.exe.
    Image Version: 0.0.0.0
    Type of service: 10
    Startup type: 2
    OS version: 6.0.6000.2.0.0.768.3
    Locale ID: 2057

    Files helping to describe the problem
    Version.txt
    minidump.mdmp

    Try reinstalling Tempro. Remove the preinstalled version and install the latest version of http://www.toshiba.eu/innovation/generic/TEMPRO_W8_RELEASE/

  • Hi, my firefox crashes whenever I do a right-click on a favorite/bookmark toolbar. Is there a solution to this?

    Basically, that's all. Only, it crashes whenever I click right (IE. Do not answer).

    Bookmarks + history data are stored in the places.sqlite file in the Firefox profile folder. It may be damaged. You can try to remove it right out of Firefox. There is also a separate backup dated bookmarks in the Favorites folder and you can restore the last backup via Favorites (Alt + B) > show all bookmarks > import and backup > restore after restarting Firefox. Otherwise you can also export bookmarks as HTML before you delete the file places.sqlite and later import bookmarks in HTML.

    Files & Firefox profile folder

    Backup of bookmarks

    Import from HTML

  • Skype crashes whenever I click on something that opens a window in the Middle help please!

    my Skype crashes whenever I click on a contact or the home page, or my profile and it makes it unable to serve please send suggestions on how to solve this problem because I can not download the old versions of Skype because they are stop

    Try to uninstall the currently installed version of Skype and install the previous 6.14.0.104 version by using the download links provided here:

    http://community.Skype.com/T5/Windows-desktop-client/ASUS-USB2-0-webcam-not-recognized-by-Skype-6-18...

    Be sure to turn off the automatic updates:

    Tools-> Options-> Advanced-> automatic updates-> turn off automatic updates

  • my Skype crashes whenever I click on one - I rebooted and also uninstalled and reinstalled several times

    my Skype crashes whenever I click on one - I rebooted and also uninstalled and reinstalled several times

    Hello

    -What version of Skype is installed on your computer?
    -What operating system is installed on your computer?
    -Did you change your computer, after which the question began?

    I recommend you only to contact Skype for support.
    https://support.Skype.com/en-us/

  • I put the e-mail shortcut key to open Gmail, but it turns into Hotmail whenever I start my computer. I go to options and it is on Gmail, I click on it but do not change it and it works fine until I restart. That is what it is? Thank you!

    I put the e-mail shortcut key to open Gmail, but it turns into Hotmail whenever I start my computer. I go to options and it is on Gmail.  I click on it but do not change it and it works fine until I restart. Everything else works fine. That is what it is? Thank you!

    gezer2u,

    Try to record your username, then back in then try to restart your computer and see if the problem still persists.

    Good luck! Please rate me upward if you find my post helpful. Thank you!

  • After the migration to the new sshd, imovie now crashes whenever I try to open a project. All other applications are very good.

    Yesterday I installed a new SSD in my MacBook Pro 13 "unibody mid-2012 laptop computer.

    After installation, I formatted the drive, install a new copy, El Capitan, then moved the rest of my Time Machine backup.

    The computer works great, much more quickly than before. Everything works perfectly except...

    After migration, iMovie now blocks whenever I try to open a project. Every time. All other applications are very good. I even opened the original library from my old drive, opens the library of my Time Machine backup and they all down when I double-click on the icon for ANY project!

    The files are not corrupt because they have not changed. It doesn't matter which library I use, it crashes whenever I try to open a project.

    So far, everything on the Mac works fine. Other applications of Apple, everything! Please someone help me solve this problem because I use iMovie on a regular basis and have SEVERAL projects open that I can't afford to remove.

    Thank you!

    Hello Jon Tompkins,

    Thank you for using communities of Apple Support.

    If I understand your message that iMovie crashes when you try to open a project. I know the importance of your projects are as I like to use iMovie as well. First of all, I would like to check to see that iMovie will appear in your shopping list in the Mac App Store. If so, delete the app and then reinstall it.

    If this isn't the case, so do not delete the app. Instead, follow this link:

    OS X El Capitan: If an application crashes or closes unexpectedly

    Who also advises to test the problem in safe mode. This article includes the steps to start your MacBook Pro in safe mode:

    Try safe mode if your Mac does not end commissioning

    After having tested in safe mode, restart your Mac again and allow it to start up as usual. Then test the question again and see if it has not changed.

    Best regards

Maybe you are looking for