PC problems says the firewall is disabled. Is not responding when I try to turn it on

I'm not able to use Internet on my laptop HP ENVY 15 15-j031nr, but I can on any other device at home. The question to solve PC says the firewall is off, but it won't let me turn it on. Also, I have Norton Internet Security. Someone help me please to solve this problem! Thank you

Hello EricValenzuela9,

What version of Norton do you use? You can open Norton Internet Security & check if the smart firewall is showing that enabled? If so, you can try the instructions in our KB article:

https://support.Norton.com/SP/en/us/home/current/solutions/v65845544_EndUserProfile_en_us

Let me know the results.

Thank you!

Harry

Norton support

Tags: Notebooks

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