Cannot scan to the computer with Photosmart C6280

Computer running windows7 64-bit. When I select scan to the computer, a message appears without scanning Options. Refer to the device documentation to get out of trouble. (trying HP print & scan doctor, without success)  Printer is connected to my computer via an ethernet cable. Printer and copies ok but does not scan. Printer used to be connected via a USB cable, but the connection failed. Fault is the printer

Hello

Download and run HP Print and Scan Dr. utility from the link below.

www.HP.com/go/Tools

See also the document below.

http://support.HP.com/us-en/document/c04135115

Tags: HP Printers

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