Phone locked to the lockscreen with "initialbootsetup has stopped."
Today, as I turned on my phone, I'm stuck at the screen lock with this message.
I press 'ok' and the message comes back again. The strange thing is that the message is in Spanish (I have my phone in English and that the lockscreen picture disappeared and the theme of the xperia is there now.
It seems that the phone works well in the background, but I can't access the home screen.
I can take screenshots, change the volume, etc. and I could have internal access from the phone and SD card, I did all the backups as possible.
Is it possible to fix this? I use Lollipop 5.1 (23.4.A.0.546)
Thank you very much.
Matías
Try a system repair using PC Companion as this will often fix questions - this will be factory reset your phone and erase all data so better to save before you start
Turn off your phone and unplug the PC (Hold to increase the volume and power for 10 seconds)
Start PC Companion and select the area of support then updated my phone/Tablet then blue fix my phone/Tablet and follow the instructions on the screen - when prompted connect your phone turned off always press and hold volume or back button - this should begin the process of repair or reformatting
If you use Windows 8/8.1 or a 64-bit operating system and then adjust the settings for PC Companion and run in compatibility mode and choose Windows 7 or XP
Tags: Sony Phones
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