Photo Gallery can't open this photo or video. The file format is not supported or you do not have the latest updates of photo gallery
Hello
A very complicated problem. that I ran.
I created a panorama with Photoshop CS5 (running Windows Vista). There is a number of images BULLIES that have been sewn together using Psalm I flattened the image and saved in the jpg format. This jpg image can be read by Windows Photo Gallery application
I want to create a larger image (72 "long) to print. I went back to the PSD file and increased the size of the image in increments of 10% ~ 49 to 72 long. Then, I saved this image to jpg (same options jpg). As this image is corrupted when I try to see in Vista (Windows Photo Gallery). It cannot be read in Microsoft Paint either.
In the end, I need to send this image to get printed but I fear that it is corrupt. I tried 3 different computers to Windows Vista (laptop computers for desktop computers) and the corrupt message is the same
What is strange, is that Photoshop can open the jpg image. Apple Image Viewer can open the image and my laptop with Windows 7 can read the image.
So I don't know if the image is corrupted or if it is a problem with vista or photo gallery
I also tried to open with Microsoft Paint and it doesn't work.
Thank you
Perry Ralph
Hi ralphie928,
See the link below and run them the fixit tool available, check if it works.
Windows Photo and slideshow problems
http://support.Microsoft.com/mats/windows_photo_and_slideshow_diag/
You can also try to update the windows photo gallery, Windows Live photo gallery readers and check if it works.
http://explore.live.com/Windows-Live-Photo-Gallery?OS=other
I hope this helps!
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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Hi mariart
Welcome to the Microsoft Answers Forum!
· What format of picture or video file you are trying to open using the Windows Photo Gallery?
Here is the link that will give you the description of the Windows Photo Gallery: Windows Photo Gallery: frequently asked questions
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Tried to upload a .jpg from an SD card image (the image was scanned with a Pandigital Photo converter, slide, negative (model # 05 PANSCN).) This message appeared in the photo gallery, "Photo Gallery can't open this photo or video. This file format is not supported, or you do not have the latest updates to the photo gallery. "I inserted the SD card even in a HP Photosmart C6280 printer; the printer has recognized the file and print the photo. The converter from Pandigital is useless unless the Vista updates can 'cure' photo gallery. What do you, Microsoft?
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Enter a new name, choose a backup folder and choose .jpg.
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It will be compatible with Windows Photo Gallery.Also... it may be interesting to try to install Windows Live Photo Gallery.
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Restore point before installing software or updates)Download Windows live Photo Gallery
http://explore.live.com/Windows-Live-Photo-Gallery
(There are other applications included in the download...
Uncheck the ones you don't want)No guarantee... but there is a possibility that reinstall
DirectX can improve this problem.(FWIW... it's always a good idea to create a system)
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