Photo tray is blocked - HP Photosmart Prem C310 series

Similar Questions

• HP Photosmart Prem c310 series: Photosmart Prem C310 paper jam when there is no paper anywhere. How to fix?

  Network & wireless problem fixed.  Printer now say paper jam. no paper anywhere out of cartridges, only checked everything with a flashlight.  No paper parts anywhere. How to fix?

  Hi @Grammy4,

  Welcome to the HP Forums!

  I understand that you have found a paper jam error with your HP Photosmart printer c310. I'm happy to help you!

  I recommend going through this guide to paper jam, a "paper jam" message for HP Photosmart Premium e-all-in-one printer series (C310), as it's good for true or false paper jams!

  I hope this helps!

• Series HP Photosmart Prem C310: How to download the driver for Acer desktop computer

  I got my computer and I have a printer HP Photosmart Prem C310.  It works very well with my old laptop, but do not print with my new Acer desktop computer.  It is said that missing d driver and I need to download or use a disc to install it.  My computer does not have a place to insert the discs and whenever I try to download the driver it says that it can not be found.  All of the suggestions.  I can't print with my new computer to my old printer, even if the printer still works.

  pigletpsu

  Welcome to the Community Forum of HP.

  The Support Pages for the printer are apparently all in a tangle.  I can't, either.  Mutter, bang the mouse on the desktop...

  OK - that found replacing then you can install the full feature software.  The tire site it draws from HP.

  Make sure you take the download for PC and not for the Mac.  The smile.

  The download link is located below the list of operating systems...

  Software and drivers complete HP Photosmart Premium C310a

  As soon as the HP website is 'back', be sure go you back and grab a copy of your user's Guide.

  =========================================================

  Instructions for the installation and other pieces of interest - some will be useful when the Support site is returned:

  Install the full features software - printer

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• Poor print quality on Macbook Pro (Lion 10.7.1) for HP Photosmart Prem C310

  I have a Photosmart Prem C310a connected wireless to an Apple Airport Extreme.  I am trying to print photos from Picasa.  In Picasa, I choose the C310 as printer and set it for 1200 dpi quality.  When I print images are pixelated and very bad quality.  I find anywhere where I can set or change the print quality, as you can do in Windows.  I know the printer is good because I perform the same operation with my Windows 7 laptop and photos very good print quality.  What is the problem with OS X Lion 10.7.1 and the C310?  It did not used to do this, but since the update to Lion quality is shit.  Help, please

  First of all, download and install this: http://support.apple.com/kb/DL907

  Now, when you start a print job (file > print) make sure that you click the "View details" button on the window that appears. Now, choose the lowest drop then "paper Type/quality.

• does not print my Photosmart prem c310

  Hi, please can you help my Photosmart Prem 310 currently does not print, it's a wireless connection & all & configuration page shows that all is good on my Mac & even on the HP set up.

  I have a MAC computer (Mac OS X Lion 10.7.4 (11E53))

  I tried to delete the printer & setting up from scratch, but that doesn't seem to work either

  He has worked in the past, but never been100%, I used to keep in the job then try again & finally it would work, but now nothing it driving me crazy please help.

  The error messages I get are as follows:

  1. the printer does not exist or is not available at this time.

  2. the printer is unresponsive.

  Kind regards

  James

  [number removed for privacy]

  Hi, I talked to Belkin & we have changed a few settings on the firewall & if all goes well, it now seems to work fine.

  Thanks a lot for your help.

• How to scan a doc of my photosmart prem c310 without pc?

  I recently bought a hp photosmart premium c310 and told him that it will be possible to scan a document from my printer c310 without pc. As to scan the document and e.g. send the pdf file (or any other output format file). So far I've failed to do?

  Have I been misinformed? - or is it possible to scan a document without using a pc.

  Looking forward to hearing from you soon.

  Best regards, Pia

  Thanks for the link, the app is now installed.
  It seems that it's not possible to scan multiple pages in a document?
  PIA of BR

• HP Photosmart Premium C310 series will not power

  Printer hp photosmart premium C310 went offline and will not print. Usiing Window 7 64-bit OS. Had no problems until I tried to print the other day and a message came saying printer has been disconnected. I tried printer, computer and router wireless off. And reinstalling the printer software. Now when I try to activate the printer back on it's stuck at the 'initializing' on the printer screen. This process has removed the printer from my computer and now since the printer will feed properly, I can't reinstall it. Help, please. I need my printer ASAP for my college courses.

  With the current of the printer, unplug the power cord from the wall outlet.  Wait 10 minutes and plug it back and check.

• Photosmart Prem C310: Printer does not appear in the list of printers - but is on the list of devices and printers

  I'm used to be able to print perfectly in any program.

  Now, I can print from Gmail - or I can print from this forum, however in Publisher or Word, or a genealogy program I use, the Photosmart is not one of the available printers listed.

  When I go to Device Manager, I can right click on all the printers I have and see a long list of options, such as set as default printer.

  But on the Photosmart, I right click and only get 4 options; create a shortcut, troubleshoot, remove the device and properties.

  I downloaded new printer drivers and went through Assistant support, rebooted, unplugged and replugged etc.

  I can't understand this one!

  Hello
  
  Thank you for using the HP Forums. You can try the following:
  
  Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem
  
  http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926 & h_lang = on & h_client = s-h-E016-1 & h_keyword = DG - PDU
  
  Hope that helps.

• Series HP Photosmart Prem C310: Scan option not available in the scanners on Mac and Printers dialog box

  I had a problem with my connection Wireless to my printer. I deleted my printer to my preferences system (Printers & Scanners dialog box) by mistake. I was able to add the printer to my Printers & Scanners using the IP address of the printer dialog. The work of connection to printer and I am able to print. However, I lost the option of detection (the Open Scan option does not appear in the Printers & Scanners dialog box). I installed a driver from Apple and I also installed a driver of HP. The driver available for my printer model appears to be a patch only.

  Here is a screenshot of my Printers & Scanners dialog. Before I deleted my printer, she had a scanning tab.

  

  I tried to find a full version of the HP software for the printer but fails.

  Hello

  By consulting the user guide once more tried to locate all the other parameters that may apply, I could personally find not 1 but of course there might be there... as any router have different options and many...

  Have you checked with your ISP that you have the latest firmware for your router? any update of the firmware can help a lot with this kind of questions.

  It is the only router, right? It has no additional effect as a range extender. etc?

  You get power from the strong wifi signal for your printer and computer?

  Please let me know the results with the USB for the moment, the software is there as we have strengthened it even installed earlier...

  Please keep me with any change, I'll try to think of other measures to try while waiting...

  See you soon,.

  Shlomi

• Photosmart Prem C310 install problem, printer is located on the wireless network but don't see iMac

  Try to install this printer. It works via USB, but when I get to the step of configuring wireless and you're

  said to unplug the USB cable, it gives me the following, not accessible DEVICE... The network configuration has been correctly transferred to the device. However, to continue to configure the network device, your Mac must have access to the device. So please make sure that your Mac has access to the network: "mynetwork" and try again.

  The printer is on the network end def (I can ping ok), but the MAC can not see wireless and wont print. I've seen a few threads with similar issues and they suggest wiring the IP address in the printer setup process, but that does not work for me either. Very frustrating, any help would be great

  It could be disregarded in charge of your router BT of Hello.

  Let's try present first, if:

  1 reboot the router to BT by pulling its plug momentarily.

  2. download and install this: http://support.apple.com/kb/DL907

  3. restart your Mac.

  4 reset the printing system:

  -Go to System Preferences > print & Scan
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and then beside the dropdown 'Use', select the model of the printer (not AirPrint). Wait for the 'Add' button becomes available. Until it clicks.

• HP PhotoSmart Prem 310 Series: Installation on PC Windows 8.1 HP solutions Center

  My printer is a model 310 that I bought in 2011.  The DVD accompanying installation supports Windows XP, Vista and 7.  The version number of the DVD is 14.4.0 and I used it to try and install "HP Solution Center" on my new PC for Windows 8.1.  What I get is a picture of a building with a few plants in a pot by the door and and a sign in front of the building that says "close this application".  On the left are the words "select install to begin the installation of your new HP device."  The problem would then be is that there is no click a button "install".  The only button I can click is 'out' and it then closes the installation.  I think I need a Setup DVD update sent to me or instructions on where I can download the installation of HP for Windows 8.1 solutions Center.  I don't have a problem with printing because my PC, the printer has detected and installed the drivers from printert.

  Thanks in advance,

  Ed

  Hi Ed,

  Of you can still have problems, download and install the software from the following link:

  http://ftp.HP.com/pub/softlib/software13/COL59888/MP-143684-1/PS_AIO_07_C310_FSW_Full_Win_WW_140_408-4.exe

  Before installing the drivers do not forget to open the control panel > devices and printers.

  Right-click any existing C310 icon, and then select Remove an instrument.

  Once that icon removed turn the printer off, only turn on once the installation request to connect.

  Kind regards

  Shlomi

• HP Photosmart Prem C410 series: HP Photosmart Prem C410 series driver class driver printer always in Word Drop Down

  I have a printer I want to no longer use what will not withdraw completely from my system.

  I did all the steps of removing the control panel.

  I went to the printers and devices and click with the right button to delete the printer.

  The printer still present in Microsoft Word with the message 'error - remove - Offline - 6 documents pending.

  Among the measures mentioned in the forum are not put at my disposal such as going to the 'print management."

  Please help with this annoying problem.

  Thanks for the reply. Actually, I found another article online that has accompanied me through a few useful steps in the resolution of the printer of thugs that would not remove. Here is the link for the site... http://www.werockyourweb.com/how-delete-or-cancel-hung-print-jobs-Windows/

  After you cancelled printing, the printer automatically removed himself out of Microsoft Word and other applications.

  Best,

  ADJUSTED COST BASE

• Photo tray blocked

  I have the photosmart 7520 and after I print a photo from the photo tray the machine tries to dock for the finishing and the device a grinding noise and the error is 'the photo tray is blocked' if I don't do anything, it shuts down after a minute or two.

  I took the tray several times without success... just bought this device yesterday, 10/02/2013.

  Any help will be appreciated.

  Thank you

  Tom

  Travis,

  The problem disappeared... not sure what I did... but do not seem to be a problem now!

  Thank you

  Tom

• 7520e HP Photosmart photo tray error

  I have my e-ALL-IN-ONE printer 7520 put in place and it has printed a test sheet.  When I try to print anything now, I get the "the photo tray is blocked.  Please adjusst the tray, and then try again. "I did short standing on my head so that it can print.  I checked with a flashlight to make sure there is nothing inside blocking so it will not be printed.  I'm SO FRUSTRATED!  Please help me!  Sue

  I found my answer back to other posts on the same topic.  You remove the tray to photo paper and look at the back to a small gray wheel.  He's probably stuck in position 'up '.  Pull it gently down... put the tray back in and you can probably print without problems now.  I am so grateful that I found the solution to my problem.  She was driving me CRAZY!

• Photosmart Premium C310: Stopped C310 Photosmart Premium connection

  My HP Photosmart Prem C310 is connected to my wireless very well and has print from my Mac desktop very well until last week. The wireless is fine, that the computer and the printer are on the same netwrok wireless according to the netwrok test report.

  To try to reconnect to the printer, I deleted the system printers and scanners preferences screen. Now, when I try to add the printer, it does not appear in the list under default. I tried also added using the IP address on the wireless network Test report, but get only the message that the computer is "impossible to test the printer on the network" and "cannot connect because of an error."

  I tried to stop the printer and the computer, but nothing works. I am at a loss and extremely frustrated.

  Hi @jsd75,

  Welcome to the HP Forums!

  I understand that you can not connect your HP Photosmart Premium c310 to your Mac. I'm happy to help you!

  To check the printer hardware is functional, you are able to print a test page, without using the computer? Video: printing a Test Page.

  In the meantime, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X).

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope this guide helps and have a nice day!