Photos: Stuck on the preparation of library 0%

I spoke with an Apple support technician on the phone for 45 minutes and he could not understand what was wrong.  I live 3.5 hours on the Apple store is the closest, so I can just take my laptop to a Genius bar.

In fact, when I try to put in place the Photos app, it gets stuck on "preparing library - 0% Complete."  The app is not frozen; I can choose the option to make the round of photos.  It is just hung up at 0%.

When I spoke with tech support, he made sure I was updated to the newer operating system.  He had me sign to iCloud and reconnect, and it does not solve the problem.

So... what gives?  I really want to use the application since I was about 80 GB of photos on the cloud of my iPhone, I want to be able to manage on my laptop.

System information:

Mid-2012 13-inch macbook pro

Processor: 2.9 GHz Intel Core i7

Memory: 8 GB 1600 MHz DDR3

Thanks for the tips!

You don't mention how long you waited? Photos can take, literally, days to upload to the photo library to iCloud. Your Wifi connection speed also plays a role. Can you give us more information?

See you soon,.

GB

Tags: Mac OS & System Software

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