Photoshop CC 2014 will not open all the files, not even create new ones

I have a freshly installed version of Photoshop CC 2014, and it is enough to open any file single no matter what I do.  I also CC 2014 Illustrator installed since last week and it behaves very well, and even open files that Photoshop won't open (jpg, psd, png, etc.).

I tried uninstalling completely and reinstalling and it doesn't always open all files.  In fact, nothing happens when I click on the 'Open' button in the open file dialog.

I also try to reset my user preferences using this video tutorial, and it also has not solved the problem: http://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

Everyone knows this or can give information on how to solve it?

Thank you!

Well, I finally got to work by trial and error.  Here are the steps I used to run:

(1) make sure that you are not behind a Firewall/VPN/etc, just connect directly to the internet (if possible).  I use Adobe for my work laptop, and I was informed that this could be a problem during the installation process.

(2) uninstall Photoshop via the creative cloud application interface.

(3) click on icon creative cloud of the system and "Quit" status bar (it is automatically started for me to a previous start)

(4) make a right click on the creative cloud desktop icon and choose "Run as Administrator"

(5) Photoshop re - install

After completing the above steps, I can now open any file png, jpg, gif, etc, so that start a new file.  I have no idea why it works or if my not play no role in fixing it, but I thought it was worth sharing for others to try if they encounter a similar problem.  It could be the firewall that I was behind, or the permissions (I don't think creative cloud starts as an administrator).  But I'm not able to say that I know the exact resolution.  I hope this helps!

Tags: Photoshop

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