Photoshop elements 13 stops when I try to open the file of images on my computer

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  I've attached a screenshot of the error I get when I try to open more than 1 image at a time. the program ends up closing and I have to re open the program.

  I have xp pro installed on my pc. my pc is part of the domain. If I connect to the pc as an another domain user I can open more than one image. I deleted the program using Add/Remove programs and re installed, which made no difference.

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  Take a look at this Adobe Tech doc titled Photoshop CS3 or Photoshop Elements 6 crashes when you open several images (Windows):

  http://kb2.Adobe.com/CPS/402/kb402704.html

  Cut and paste at the bottom of the document:
  
  More information

  Application or system error logs may cite ntdll.dll in the failed module.
  
  

  
  

  
  

• I downloaded the 32-bit, Windows 7, Internet, and now when I try to open the file you just downloaded with an MS-DOS screen opens then closes instantly. What should I do?

  Ideas:

  • You have problems with programs
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  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Hi Chris.Plucker,
   
  Thank you for using the Microsoft answers Forum
   
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  (a) you try to open the file from Internet Explorer?
   
  (b) if so, have you tried with other browsers?
   
  (c) from which site did you download Windows 7?
   
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  To help resolve the error and other messages, you can start Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the function returns. However, you may receive the error message, or you can experience the original behavior.

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  Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We recommend strongly that you do not use System Configuration utility to change startup options on the computer, unless a support engineer Microsoft directs you to do so. This can make the computer unusable.

  1. sign the computer by using an account with administrator rights.

  2. click on the Start button, type msconfig.exe in the Start Search box and press ENTER to start the System Configuration utility.

  If you are prompted for an administrator password or for confirmation, type your password or click on continue.

  3. on the general tab, click Selective startup, and then clear the Startup items load check box. (The box use the Boot file is not available.)

  4. on the Services tab, click to select the hide all Microsoft services check box, and then all disable.

  Note Following this step lets services Microsoft continue to run. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.

  5. click on OK, then restarting.

  Check the link to learn more about the clean boot below:

  http://support.Microsoft.com/kb/929135

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. click the Start button, type msconfig.exe in the Start Search box and press ENTER.

  If you are prompted for an administrator password or for confirmation, type your password or click on continue.

  2 in the general tab, click the Normal startup option, and then click on OK.

  3. When you are prompted to restart the computer, click restart.

  Waiting to hear from you

  Thanks and greetings
  Aziz Nadeem - Microsoft Support

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