photoshop elements Adobe 13 Installer error (exit code 7) (error DS003) - HELP
Downloaded correctly. Installed 100% and I have the following error: (please help)
Out of
Code: 7
Please
see specific errors below for troubleshooting. For example, ERROR: DS003...
Summary --------------------------------------
-fatal error 1, 0 error (s)
-----------
Payload: Adobe Photoshop Elements 13 (64-bit) 13.0.0.0
{609818B9-23EB-4196-B466-EFE05E92A32F}-
FATAL:
DS003: Installation Package may be corrupt. Re-download the installer and try
Once again. (Cannot retrieve '13\64\payloads\AdobePhotoshopElements13_core\Assets2_1.zip F:\Adobe Photoshop Elements'
to ' C:\Program Files (x 86) \Common
Files\Adobe\Installers\adobeTemp\ {609818B9-23EB-4196-B466-EFE05E92A32F}'.
: Error 0)
you have a corrupted archive.
redownload the file size with the size of the downloaded file check.
Available downloadable Setup files:
- Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: XI, X | 9,8 | 9 standard
- First Elements: 13 | 12 | 11, 10 | 9, 8, 7
- Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7
- Lightroom: 5.7.1. 5 | 4 | 3 | 2.7 (win),2.7 (mac)
- Captivate: 8 | 7 | 6 | 5
- Contribute: CS5 | CS4, CS3
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
window using the Lightroom 3 link to see these "important Instructions".
Tags: Adobe
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Photoshop Elements Mac 10 continues installation failure - exit Code 7
Photoshop Elements Mac 10 continues installation failure - exit Code 7
I downloaded Photoshop Elements 10 for Mac (no trial, with valid serial number)
Mac OS x 10.7.2, 3.6 GHz Intel Core i5, 16 GB of RAM
I know that the installation package is valid because I installed it on my laptop backup (same Max OSX version) after I have problems with my main desktop and it installed fine. I followed all the instructions on the package such as "reboot my system and install again", and the installation continues to fail with the same message:
Exit code: 7
-------------------------------------- Summary --------------------------------------
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WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the load of the session {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no connection to upgrade/conflict with it.
ERROR: DS013: check the integrity of the payload: failed with code 1
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-------------------------------------------------------------------------------------
Suggestions? Thank you.
Problem solved with the help of the Adobe Support (Mercer). My problem had been seen in another machine, there are empty folders in the folder fonts (hard > library > fonts) that the installer could not reconcile or remove, hanging near the top of the installer.
My challenge has been to delete the following empty folders in the folder of fonts:
AdobeMingStd - Light .otf
BickhamScriptPro-Regular
KozMinPro-Regular
MyriadPro - BoldCond.otf
TektonPro - BoldCond.otf
And then rerun the installation program (remember to empty the trash).
My advice would be to first read the Setup log and search for the names of the fonts files that could not be resolved, then dump those. Another way would be to export all empty folders in the folder fonts, empty the trash, and then re-Sun of the installer.
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Downloads available:
- Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
- Acrobat: XI, X | 9,8 | 9 standard
- Premiere Elements: 12 | 11, 10 | 9, 8, 7
- Photoshop Elements: 12 | 11, 10 | 9,8,7
- Lightroom: 5.6| 5 | 4 | 3
- Captivate: 8 | 7 | 6 | 5
- Contribute: CS5 | CS4, CS3
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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[2014-02 - 25:09:55:25] Application Installer start with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:09:55:25] Commandline is: - playerVersion = 12, 0, 0, 70 - sandboxType = distance - securityDomain = airdownload.adobe.com - https = false - fromUserEvent = true - url http://na3.salesforce.com/setup/chatterdesktop/desktop_air25.air
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[2014-02 - 25:09:55:26] start download the air file from http://na3.salesforce.com/setup/chatterdesktop/desktop_air25.air
[2014-02 - 25:09:55:26] download destination is C:\Users\Administrator\AppData\Local\Temp\fla224E.tmp
[2014-02 - 25:09:55:26] received 200 download status
[2014-02 - 25:09:55:26] response URL is http://na3.salesforce.com/setup/chatterdesktop/desktop_air25.air
[2014-02 - 25:09:55:28] download success
[2014-02 - 25:09:55:29] Unpackaging file:///C:/Users/Administrator/AppData/Local/Temp/fla224E.tmp to C:\Users\Administrator\AppData\Local\Temp\fla2ECD.tmp
[2014-02 - 25:09:55:31] the Migration signature validation failure
[2014-02 - 25:09:55:31] got an unexpected unrecoverable error while unpacking: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "invalid migration signature" errorID = 5023]
[2014-02 - 25:09:59:16] end of Setup with exit code 7
[2014-02 - 25:10:02:31] Setup starts with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:10:02:31] Commandline is:-arp: uninstall
[2014-02 - 25:10:02:31] runtime installed (4.0.0.1390) located in c:\Program Files (x 86) \Common Files\Adobe AIR
[2014-02 - 25:10:02:36] raise with altitude
[2014-02 - 25:10:02:36] launch of subprocesses with command-line c:\program files (x 86) \common files\adobe air\versions\1.0\resources\adobe air updater.exe - EU
[2014-02 - 25:10:02:36] Setup starts with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:10:02:36] Commandline is: stdio - \\.\pipe\AIR_5936_0 - EU
[2014-02 - 25:10:02:36] runtime installed (4.0.0.1390) located in c:\Program Files (x 86) \Common Files\Adobe AIR
[2014-02 - 25:10:02:36] from uninstall runtime. Uninstalling the version of runtime 4.0.0.1390
[2014-02 - 25:10:02:36] resettlement c:\Program Files (x 86) \Common Files\Adobe AIR\Versions\1.0\setup.msi
[2014-02 - 25:10:02:38] with the GUID {B92C2C6C-F70E-497B-88A7-1FEF9888272B} uninstall product
[2014-02 - 25:10:02:39] end of Setup with exit code 0
[2014-02 - 25:10:02:39] elevated installation
[2014-02 - 25:10:02:39] end of Setup with exit code 0
[2014-02 - 25:10:10:38] Setup starts with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:10:10:38] command line is:
[2014-02 - 25:10:10:38] no installed runtime detected
[2014-02 - 25:10:10:41] raise with altitude
[2014-02 - 25:10:10:41] launching subprocesses with command-line air installer.exe c:\users\admini~1\appdata\local\temp\air1228.tmp\adobe - ei
[2014-02 - 25:10:10:41] Setup starts with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:10:10:41] Commandline is: stdio - \\.\pipe\AIR_4268_0 - ei
[2014-02 - 25:10:10:41] no installed runtime detected
[2014-02 - 25:10:10:41] silent departure runtime installation. Installation of runtime version 4.0.0.1390
[2014-02 - 25:10:10:41] installation msi at c:\users\admini~1\appdata\local\temp\air1228.tmp\setup.msi with a guid {B92C2C6C-F70E-497B-88A7-1FEF9888272B}
[2014-02 - 25:10:10:44] end of Setup with exit code 0
[2014-02 - 25:10:10:44] elevated installation
[2014-02 - 25:10:11:02] launching subprocesses with command-line c:\Program Files (x 86) \Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater - installupdatecheck
[2014-02 - 25:10:11:02] end of Setup with exit code 0
[2014-02 - 25:10:11:02] Setup starts with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:10:11:02] Commandline is:-installupdatecheck
[2014-02 - 25:10:11:02] runtime installed (4.0.0.1390) located in c:\Program Files (x 86) \Common Files\Adobe AIR
[2014-02 - 25:10:11:03] Performing pingback request
[2014-02 - 25:10:11:03] Pingback request ended with the HTTP 200 status
[2014-02 - 25:10:11:03] from DURATION background update checking
[2014-02 - 25:10:11:03] download update start background of http://airdownload.adobe.com/air/3/background/windows/x86/patch/4.0.0.1390/update
[2014-02 - 25:10:11:03] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/4.0.0.1390/update to C:\Users\Administrator\AppData\Roaming\Adobe\AIR\Updater\Background
[2014-02 - 25:10:11:04] update of the Runtime is not available
[2014-02 - 25:10:11:04] cancelled Unpackaging
[2014-02 - 25:10:11:04] end of Setup with exit code 0
[2014-02 - 25:10:11:16] Application Installer start with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:10:11:16] is the command line: F:\desktop_air25.air
[2014-02 - 25:10:11:16] runtime installed (4.0.0.1390) located in c:\Program Files (x 86) \Common Files\Adobe AIR
[2014-02 - 25:10:11:16] Unpackaging file:///F:/desktop_air25.air to C:\Users\Administrator\AppData\Local\Temp\flaB615.tmp
[2014-02 - 25:10:11:17] the Migration signature validation failure
[2014-02 - 25:10:11:17] got an unexpected unrecoverable error while unpacking: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "invalid migration signature" errorID = 5023]
[2014-02 - 25:10:11:30] end of Setup with exit code 7
[2014-02 - 25:10:14:52] Application Installer start with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:10:14:52] is the command line: F:\desktop_air25.air
[2014-02 - 25:10:14:52] runtime installed (4.0.0.1390) located in c:\Program Files (x 86) \Common Files\Adobe AIR
[2014-02 - 25:10:14:53] Unpackaging file:///F:/desktop_air25.air to C:\Users\Administrator\AppData\Local\Temp\fla3A8.tmp
[2014-02 - 25:10:14:54] the Migration signature validation failure
[2014-02 - 25:10:14:54] got an unexpected unrecoverable error while unpacking: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "invalid migration signature" errorID = 5023]
[2014-02 - 25:10:14:57] end of Setup with exit code 7
[2014-02 - 25:10:24:42] Application Installer start with version 4.0.0.1390 on Windows 7 x 86
[2014-02 - 25:10:24:42] is the command line: F:\desktop_air25.air
[2014-02 - 25:10:24:42] runtime installed (4.0.0.1390) located in c:\Program Files (x 86) \Common Files\Adobe AIR
[2014-02 - 25:10:24:43] Unpackaging file:///F:/desktop_air25.air to C:\Users\Administrator\AppData\Local\Temp\fla3D7.tmp
[2014-02 - 25:10:24:43] the Migration signature validation failure
[2014-02 - 25:10:24:43] got an unexpected unrecoverable error while unpacking: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "invalid migration signature" errorID = 5023]
[2014-02 - 25:10:24:45] end of Setup with exit code 7
We are experiencing the same issue. I'm not an expert with Adobe Air, but it seems that there is a digital certificate has expired or the signature with the installation. I have the PC clock back a few weeks in January and were able to install. We have a case of pension opened with SalesForce to let them know on this subject, but no answer yet...
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