Photosmart 5510: Brick of power inside the camera moves around

This support site is just terrible first, been trying to support by email for almost an hour and just because I'm not at home I can't contact anyone because I have no serial number... not cool at all!

I have a photosmart 5510, I noticed when I plug in the power cord to the rear of the machine, I can feel the brick of power inside move around, in fact, it is totally not installed in place, I never heard a brick power did this before it is inside an electronic device, the thing must be screwed or something.  I wanted to know if it was normal for this machine, or there's something wrong with my machine.

It works fine, no problem.

Thank you

It is normal, because the power inside the Photosmart brick could be removed, in which case the power brick fails.

Figure 1. The back of the Photosmart camera.

Which look just above the power connector, there is a small screw or bolt. When you use a screwdriver then is posible to remove that cover and find the power brick.

Figure 2.  How to turn the screwdriver to open the power module.

Attention: If you want to do this, please first POWER OFF and REMOVE the CABLES from the rear of the Photosmart camera.

But it is normal that brick inside power moves a bit.

Hope this information helps you

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* also click on the Solution button if your question is answered.

Tags: HP Printers

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