Photosmart C309a - scanning went OSX10.6

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• Photosmart c309a scan option disappeared

  Scanner and printer of HP Photosmart c309a

  My wife and I are both using iMacs. It is Mountain Lion running, I'm running the Mavericks.

  I checked the updates and we run all the current software.

  We have both access the printer using bluetooth.

  A week ago, we both noticed that the SCAN option disappeared from the Photosmart c309a system pref window.

  I tried to delete the printer, rebooting and then reinstall the printer, the problem remains.

  Attempt to analysis the computer to the printer display panel results in a message on the printer saying "start the Scanner from the computer" as it has always done.

  Print still works fine, so I don't think it's a problem of bluetooth.

  Can't find the answers in the support forum.

  Someone at - it ideas

  Hi Hellsfish,

  This would mean that there is a hardware failure in the machine, but only with the wireless radio. As you know, the printer works still but not wireless. You can certainly still connect via Ethernet or USB for printing and scanning capabilities well.

• Photosmart C309a don't scan

  My C309a don't scan:

  -When I press the button on the printer, it is said there is a problem of scan and told me to "try to start the scan of the computer, refer to the documentation for more details"

  -When I open the HP solution on the Office Center, it says it cannot run because "your device isn't complete... Please connect the USB cable or re-run the form progam setup from the installation to a network installation CD... If it does not complete the installation or you do not have the CD to access the HP help files by clicking on the start menu.

  -J' uninstalled and reinstalled the software from the CD - it did not work

  -J' downloaded the new drivers from here:

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3737193&...

  -J' tried and then install the device. I clicked the USB cable option, rather than wireless or ethernet options, and when I clicked 'Next' he told me to check the cable USB is plugged in and the unit was powered. he wouldn't let me go forward even if I put the computer turned off and removed the USB cable before trying again and reconnect them

  -l' printer prints perfectly fine USB cable... it's not just scan!

  -I had not moved the USB cable to a different USB port... still no joy

  I'm out of ideas

  In response to my own Announces 1/2 day later.

  HP Photosmart C309a will not computer scan.  The HP Solution Center does NOT open.  Can print but cannot open the HP Solution Center and command the C309a to scan a document.  Using Windows 7.  Tried to download new driver and also used the original installation disc without success in the restoration of the HP Solution Center that is used to control the printer to perform analyses.

   

  Click the Start button on windows at the bottom left

  Click "all programs."

  Clicked on "HP".

  Under "HP" clicked "Photosmart C309a Series"

  Click 'add a device '.

  A program was launched which has detected my existing C309a and when he was finished the HP Solution Center has been restored to its previous working state.  I did this using the wireless connection.  I always have not plugged the laptop in the wired connection on my desktop that I don't want to get out of this comfortable chair and address this issue more. He now works in wireless mode, and that's good enough for now!

• Photosmart C309a: Want to be able to scan w / Photosmart C309a on wireless network

  I want to add the solution Center HP to be able to scan documents to my wireless laptop.  I've loaded and installed the last HP software for the printer HP Photosmart C309a on my new computer laptop of Toshiba.  I was able to print from Word and Adobe Reader, etc., wireless, but I can't access the printer through the HP Solution Center to scan documents. I am told that installation of the device is not complete.  Then...

  ... When I try via "add a device Photosmart...". "the software detects the printer, but every time I try using (connected with cable) ethernet or wireless, after the network diagnostics, it will fail.  I did at least a dozen times.

  Another laptop with the same software is close is connected via the wireless and works perfectly.  I'm working on that won't work.

  I would try to uninstall, reboot, then reinstall the printer software.  There should be an uninstall icon in the folder/printer HP in the group '' programs. ''

  If you have other software installed HP printer that you don't use I would uninstall that as well.

• Why my HP Photosmart C309A miss pages feeding into the scanner?

  Almost every time I spend several pages (for example 16 pages) in the ADF scanning or copying, the pages are missed.

  HP Photosmart C309A

  Lion OS

  The steps in this troubleshooting page can help.  I had to clean the rollers as shown in the third Solution to solve some problems of scanning after the scanner went unused for a few months and dust accumulated on the reels.

• HP Photosmart c309a: HP Photosmart c309a will not re - install

  I had printing problems with my HP Photosmart c309a. The print queue says printer is offline. I did a few things that have worked before, unplugged the printer and plugged, computer, etc.. So I decided to uninstall the printer and reinstall it. It worked in the past. I can't get the printer to re - install. I download and installed the drivers, still would not re - install. I used the CD that came with the printer to try to re - install, but it is said that the Windows operating system is not compatible with this printer. I have Windows 7 (64-bit) and use this computer with this OS and this printer for four years without problem. Any suggestions? The system would update yesterday. The OS is Windows 7 Service Pack 1, 64-bit.

  Hi @Ginny545,

  Please become a member of the HP's Support Forums. I understand that you have a problem with reinstalling the printer. I would like to help you to solve this problem today.

  If Setup USB, please disconnect the USB cable from the computer.

  If wireless make sure the WiFi light on the right side is on and solid.

  Here is a link to download HP printer install wizard for Windows. It will check your system and find the best software to install.

  HP print and Scan Doctor was designed by HP to offer users the troubleshooting and problems of the functionality needed to solve many common problems encountered with HP print and scan the products related to Windows computers.  Including issues of the printer offline.  Please try this before you uninstall the software.

  Please keep me informed of the progress of things.

  If you need help, let me know and I will gladly make all that I can to help you.

  Please let me know if that solves the problem by marking this post as "accept as a Solution.
  To simply say thank you, click the Thumbs up below!

  Thank you.

• HP Photosmart C309A wrong size paper to print wireless from Mac OS 10.7.5

  We connected our HP Photosmart C309A AllinOne printer on a wireless network to our Mac computer running Mac OS 10.7.5. Almost whenever we try to print from any propgram he respnds with the following error message:

  Paper size error: paper selected in the printer driver does not match the paper size in the printer input tray.

  I have reset the size of the paper to the printer to letter 8.5 x 11, updated all the software of the computer and checked all the preferences.

  What should I do next?  The printer worked fine with 10.6.

  Thanks for your suggestions.  We are VERY frustrated.

  Hi amwsin,

  I suggest to reset the printing of your Mac system. Then readd the printer printing & scanning and test again to print.

  This documents contains steps to reset the printing system: Macintosh: reset the system of printing from Mac OS X

  It will be useful.

   

• HP Photosmart C309a: Hp Photosmart C309a print issues

  I bought a new Black XL cartridge and installed, but after printing for a day, it will not print black ink. The level indicates that the cartridge is half full with ink.  I aligned the print heads and cleaned the print heads. I used the Print and Scan doctor on the computer, but is to show that everything is fine. I'm running out of options to solve the problem.

  I found this solution for 309 a does not print black.

  http://h30434.www3.HP.com/T5/other-printing-questions/HP-Photosmart-C309a-black-ink-won-t-print/m-p/1026445#M50490

  I hope this helps with your question.

• Photosmart C309a: 3 months Tech Support 100 + Emails problem persistent gel Machine

  OS 10.4.11 (Tiger), HP Software Bundle 10.2, printer Firmware 1.2.1

  Hello

  If an HP technician should be reading this post, I would be very grateful for a response. Of course, I would be grateful for answers not only from HP.

  We have several printers (HP and others) on our cable network LAN and 3 months ago, we bought a Photosmart C309a.

  This device freezes on a regular basis when starting an analysis, as well the printer itself or HP Scan Pro. When the printer is NOT connected to the local network, it's never cold. Of course, then scan to a flash drive.

  After more than 3 months of troubleshooting, after installing two replacement printers, I think I have found the root of the problem:

  Our router re-boots once every 24 hours in the night. The next morning, HP SCAN PRO sees no more, the device even if the device's built-in Web server is always available to Safari, the device does not appear in the "HP Device Manager", the utility printing as well as software widgets all work and can be printed. Even worse, the accidents of printer software and remove plug from power for the re - start. When you run the wizard to install HP scanner work again until the next morning.

  You have an ADSL router?  What brand and who is your ISP?

  I assume that you have an IP address assigned to the printer.  That being said, we're going to make an adjustment:

  1. Open the printer's internal web page by accessing its IP address
  2. Internal web page of the printer, select Networking, wireless (802.11), then IPv4 addressing.
  3. Delete the entries for the default gateway of manual and the manual preferred and other DNS servers.  Leave these empty and press on apply
  4. Turn off the printer and all computers.
  5. Turn off the DSL router. Wait 30 seconds, turn on the router.
  6. Wait 60 seconds and turn on the printer.
  7. Now, turn on your computer.
  Let me know if it works to allow scanning and fax while the printer is connected to the network.

• Wireless installation need help with Photosmart c309a Mac OS x 10.6.8

  I lost my hard drive and am now reinstalling my drivers etc. for the HP Photosmart c309a Mac OS x 10.6.8. It will print if I connect via the USB port, but my office is across the room from the printer. At the same time, I was able to print and scan wireless. The last time I had to reinstall I lost the ability to scan wireless, so I think I originally had it network via airport, but used Bluetooth when I reinstalled.

  Now, I can print when connected by USB, but I can't make a wireless setup works. When I try to print it says I am offline, and when I try to connect it says I am connected via the URL: usb://HP/Photosmart%20C309a%20series?serial= [my serial number here shows].

  I am connected to Internet via WiFi to the installation service. I can also connect through our Verizon MiFi. I would like the ability to scan and print, but if I am limited to Bluetooth and print only, I would appreciate help with this setup as wireless printing is the most important.

  Oh, the manual shows how to configure a Windows wireless system in both directions, but I do not use Windows. Thank you for all you can offer instructions.

  AHG,

  This guide should guide you through the installation process and get you up and running wireless. Let us know if this helps: http://goo.gl/c2IXf

  Good luck!

• Photosmart C309a - multiple impressions

  I bought a Photosmart C309a printer that I hooked to print wireless to my router dsl 2wire and 2 laptops and 1 desktop.  Installation was easy enough, but when the printer print test photo during installation on one of the laptops 2, he printed the same photo over and over again (I cancelled the print job after 7 draws).  It also does the same thing when I went to print any document (printed the same permanently).  OS is Vista Home Basic, on the problem laptop and Windows XP Home Edition, on the other laptop and Windows XP home edition on the desktop.  All other functions (IE copy) work very well, I then spent over 4 hours on the phone with technical support from HP who took control of my computer, did an uninstall L3 and reinstalled (several times) and still unable to solve the problem.  I returned the printer for a replacement, which has just arrived, and I'm having the same problem.  One strange thing I noticed, is that when I check the impression that she always says that I print pages 3/1 (for a document of a page or a picture).  I also noticed this 'error' when I print from the desktop or the laptop XP, except that when it is done that (correct number) print pages, it says 'delete' under status and the print job completes successfully.  Someone at - it ideas?  I can't face another spend 4 hours with technical support to search my computer just to tell me that they cannot solve the problem!  Is this a Vista problem?

  As reported in another post, I found a solution for this problem that affects the prints of c309a with Windows Vista and Windows 7 (not Windows XP!).

  I've disabled 'bidirectional support' in the properties-> Ports and no more additional copies of my c309a.

• Photosmart C309a of all-in-One - finding not computer for installing drivers

  I have tried several things to finish installing the drivers for my photosmart C309a on my new computer windows 8. The printer prints documents very well wireless but it becomes the center of solution for work that's the problem. Just as I'm about to finish and he must find the printer, it says that it can't find it. I have:

  * hook it to the top via USB and it does not

  * entered the IP address and it does not

  * used the network of the diagnostic tool and when I test it to print it is very good; When I try to scan, it sends me to where I was already

  * I completely uninstalled and reinstalled all software

  * I have disabled the firewall

  nothing works

  I hope this isn't a simple solution but if he is, he escaped to me...

  Hello

  I'm a link to a document that could help you.  Expand the section about Windows 8.  See if one of these methods help you.

  Center solutions Windows 8

• How can I convert documents into PDF file of my HP Photosmart C309a scanner type?

  My HP Photosmart C309a printer does not have an available scanner PDF file conversion. He has only JPG, BMP, PNG and TIF formats. How can I scan and convert documents to PDF using the FREE Adobe reader software?

  You can not. But you can use the product Acrobat not free to do.

• Series HP Photosmart C309a

  I bought this printer, HP Photosmart C309a series, in February 2010 and is just beginning to have some problems with printing photos on photo paper. When I print on paper, the photo is clear and the colors are good. When I print on photo paper, the colors are all washed out similar to look at a negative.

  Has anyone ever experienced such a problem and if so, is there a solution before you go out and buy a new printer.

  @MeArtist,

  What type of program you are using to print?

  What setting when you try to print?  A screen shot would help me.

  Please get back to me and I'll continue to help you.

• Photosmart c309a and ie9 does not

  I watched a lot of forums on this topic and can't see an acceptable answers. I have a new HP 520z all-in-one and a Photosmart Premium Fax c309a printer works wirelessly.  Computer came with Windows 7 and IE9.  The printer will not print anything on the web, including e-mail, even when I try to print screen.  My wife is running Windows7 and IE 8 and has no problem.  I run HP Diagnostics and it conflict pilot sez.  I install the new printer and Windows sez can not install I get around.  I see that I'm not the only person having this problem.  Many sites also reveal this conflict.  Help?

  I contacted HP support by phone and they have said that there is a problem with IE9 and the Photosmart c309a no internet print and e-mail printing.  There may be others, but that was not mentioned.  So at the present time, that the solution is remove ie9 and replace with ie8.  Now my printer works perfectly.  They talked me through it.