Not able to scan from the printer to my computer control panel using the HP Photosmart 5510

Hello

I recently bought the new HP Photosmart 5510 all in one - and I am not able to scan from my printer to my computer.

I am however able to scan by launching the scan of the computer. I talked to HP customer earlier this evening and we ran printing + scan doctor and can't find any problems.

I am running Windows 7-64 bit and that you have installed my wireless printer using the Installation CD supplied with the printer today.

I could not finish troubleshooting with the technician that I talked to because I had to go to work. The person that I spoke with proposed possibly the full functionality of software downloaded from the hp.com site, which I'm happy to do, but I think that it is useless, because I have the CD of installation here. (The rep that I talked to was very nice, but I prefer not to have to uninstall and reinstall if it is not necessary)

Because as I mentioned above, everything works perfectly and I am able to scan - but not directly from the printer itself.

When I try to scan from my printer to my computer an error message appears on the control panel of the printer indicating that: there is no scan destination options of analysis chosen / no..

However, I can't find anywhere with my HP software where I could add / make sure that the destinations were there. (As I could on my other printers. (IE. By the solution Center)

This printer does not appear to be a solution center that I could find and the scanner installed with the CD icon doesn't give me any options regarding changing the settings of the parser

I wonder:

1. the Hp Photosmart 5510 does not have the capacity to scan from the printer control panel?

2 OR the CD installation provided with my printer only has the base drivers as the agent of tech support suggested? Which means to scan from my printer I need to download drivers for your hp Web site?

3. or is the problem because of something else entirely?

Thanks for your help!

HI Dublin,

Follow the steps below to uninstall and reinstall the printer.

1. open Control Panel

2. click on uninstall a program

3 uninstall the Photosmart 6510 in the list

4 restart your computer

5. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads.html

6 download the drivers and full software functionality, and then reinstall the printer.

Version 28.8

Tags: HP Printers

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