Photosmart HP 6520: HP 6520 will not scan

6520 used to work without problem on the old pc w/windows 7. I have a new Toshiba satellite w/AMD 8. Prints fine but will not computer scan. Message on printer said computer unresponsive and check the usb connection. I rebooted driver did not help.

Hi @johnharry,

Welcome to the Forums of HP Support! I see that you are not able to use the computer scan with your HP Photosmart on your new computer Windows 8.1. I would like you to do a hard reset on the PS 6520:

1. disconnect all cables and cards of memory in the printer. Unplug the power cord, directly from the back of the printer when the printer is still on.

2. unplug the other end of the power cord.

3. If there is a power supply on the power cord, disconnect one end and reconnect it.

4. at the end of 60 seconds, plug it directly into a wall outlet (not a surge protector or battery backup because they can cause the printer to lose over time basic functionality).

5. connect the power cord to the back of the printer.

6. the printer should automatically power back upward. If not, turn it on with the power button.

7. try to make a photocopy (if your printer is a printer all in one) before you connect the cables from the printer.

8. connect the other cables needed to the printer.

Now, continue here: a "connection error" or "No. computer Found" Error message for HP Deskjet Ink Advantage 6520 e-all-in-one and HP Photosmart e-all-in-one 6520, Printer series

Once on the page, select the Windows 8 article and complete all THE steps listed, make sure that the Scan of the computer is turned on.

I hope hear from you soon, I would now like the result.

Thank you

Tags: HP Printers

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