My photosmart hp over printer will not scan. I reinstalled printer and sftwre and it will not always

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• HP Photosmart C6280: my HP Photosmart C6280 ceased printing and copying. I use a Mac OS 10.10.5

  My HP Photosmart C6280 stopped printing and copying. I use a Mac OS 10.10.5. The printer seems to work, but no ink is on paper with a function.

  I installed a new black ink cartridge and select "black only" with the same results. All the other ink levels are sufficient.

  I would appreciate your help. The printer has been idle for a few days but a previous usage has been a success.

  Welcome to the Forum from HP Support. I hope you're well @Suz161!

  Thank you access the Forums from HP Support for extra support! I see that you are having problems when copying / printing. I will do my best to help you with this problem.

  It looks like a problem with the printer ink. It may have dried due to non-use. I suggest that try you to perform a print head cleaning. Try the following steps:

  • On the printer control panel, press 'Setup '.
  • Press the down arrow button to select Tools and press OK.
  • Press the down arrow button to select "Clean printhead" and press OK.
  • If the print quality is acceptable, you can stop troubleshooting.
  • If the print quality is unacceptable, perform a print head cleaning.

  You can try the steps mentioned additional troubleshooting here: http://hp.care/2dVLZUu

  Let me know how it goes. Nice day!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP C3100 All - In - One Photosmart: very old printer and drivers

  I know that probably the answer to this already, but here goes anyway. I have an old printer. HP all-in-One Photosmart C3100. He has just shot ten years old. I had some time after 2006, or at the least, it is the date indicated on the manual.  I just got a new computer to replace my computer that was about as old. I climbed up from XP to Windows 7.

  My printer, which works great, needs a driver and HP does not seem to do more. On their website, they say nothing more than ten years. I have no chance or is there anything else I can do?

  Thank you.

  Here is your support page.

  http://support.HP.com/us-en/product/HP-Photosmart-C3100-all-in-one-printer-series/1146511/drivers

  Click here to find your exact model number and check for the drivers and the software Win 7.

• HP Photosmart B109n-z (printing problem) Please help

  Hi all

  I have the HP Photosmart B109n-z printer and put up wireless and it works fine I had no problem with him.

  The other day the black ink stopped working - the cartridge is not empty but it's is no longer black prinking on all documents.  Since I put all new cartridges in, he acknowledges them all, including black, and if I print something like a word document, and then it moves as if printing but the page comes out blank - no black ink is used.

  I work for myself, and work at home, it will get this resolved as soon as possible.

  I checked the cartidge - it's good.

  I checked the connection and the Bay print cartridge - they are clean.

  Help, please.

  The color works fine.

  The issue of black ink is the same print, scan or copy.

  And I have tried turning everything off and on again!

  Hello

  You could try the Solution 5 in the document troubleshooting that I am a link here:

  Quality of ink troubleshooting

  This will show the colors that are printing.  There are also additional troubleshooting steps to follow

• 5510 Series Photosmart B: Photosmart HP 5510 printer

  A few years ago I bought a HP 5510 Photosmart B series printer and everything seemed to go well until last year.

  I had to replace a black cartridge, so we bought a set of cartridges HP, and I adapted the black one as requested.

  The machine then told me that another color necessary evolution, so I did, and ended up changing all the colors that seemed strange.

  I then had a series of flaws, saying that the cartridges were defective, or they were empty. However after have released them several times and replacing the fault corrected its self.

  This then breed arpound 6 months later, but it corrects itsself finally.

  Today, I bought a new set of cartridges, as the printer says that I needed Blak again. I had exactly the same faults, and no matter what I faults will not disappear.

  Its saying that one or more of the cartridges appear to be missing or damaged. Install or replace the affected cartridges.

  Whenever I refill the cartridges, its indicators until a different color that needs to be replaced

  I admit it's now me depressed, and these cartridges are not exactly cheap to replace

  Anyonme can you please help

  Ken

  Dear kenc1,

  Please follow the steps in this document:

  http://support.HP.com/us-en/product/HP-Photosmart-5510-e-all-in-one-printer-series---B1/5053904/model/5053905/document/c02924284/

  I hope you find it useful.

  Greetings.

  * I am not an employee of HP, my work is voluntary.

  If this answer was helpful and clarify or solve your problem, please mark the topic as resolved and click on my next star to indicate a kudo, thank you.

• Photosmart Premium c309a series - will print but scanning and fax are not in printers and Fax preferences

  Any expert out there?

  I already posted this problem.  I deleted Photosmart Premium C309a [OEFC74} of the preference of the "Print and Fax" system on my desktop Mac running OS 10.6.8.]  I deleted it to correct a mistake, "Printer offline", when the printer was offline but would not.

  I then added in Photosmart Premium C309a as instructed.  He has fixed the "printer offline" problem, but now the scanner icon disappeared from "Print & Fax" and I cannot scan documents.  I've always had to scan from my computer, not the printer itself, but I've lost this ability.

  Before deleting the printer in the printer list, I had two icons of the printer: Photosmart C309a series [OEFC74} and Photosmart C309a [192.168.1.5.]] (Fax) listed.  Now, I have one with a different designation, simply Photosmart C309a series.  I had to spend two laptops to this designation of printer in order to print using these laptops (all Macs).

  The all-in-one printer is connected wireless via a home network using a wireless router.

  HOW to bring back the ability to scan?  I spent hours on this forum without finding a solution.

  Thanks for any help.

  Radio of your printer may have indeed failed, and it is not uncommon with this model.

  Try to reset it to put off the printer, then hold him down # and 6 keys while and for a few seconds after I turn it back on.  If the radio is just when, this should fix it.  If she suffered a hardware failure (such as a circuit board) cracked, this will not fix it.

  With this model, you can also connect it to your router with an Ethernet cable and have the same functionality available for all devices, including those who have connections to your router wireless.

• HP Photosmart estation C510 on Windows 7 scan but will not print

  I have a HP Photosmart C510 Windows 7 Home Premium 64-bit-based station.  I moved our office where she operated 2 months ago very well.  I can't send a print job to the printer and it reads print but is just idol.  I can scan a document very well.  I loaded and unloaded the software 4 times.  I bought new ink cartridges and install them as well.  I removed the print head and cleaned it and the contacts at the back. I tried the diagnostic tool at least 10 times, and everything indicates that the printer is ready and no problems found. I tried troubleshooting on windows and it shows the status is fine.  I used the HP convenience store and status show ready for use.  I checked the Device Manager, and no abnormalities.  I spent at least 20 hours on this forum, try to find a solution and try each and everything I could find that still resembled a possible fix.  Before I throw this machine on the street, I would like some help that I paid a lot for the machine, but I have to be able to do more than scan with it.  I read a lot of many post of some truly smart people then you are my last hope line.

  I understand now.  Would you be interested to try a full reset which should put this in 'as new' condition or you have done that already?  There is nothing that is in any document on the internet and I will have private message it you if you want to try it.

• Photosmart B109a-m printer suddenly will not print.

  My Photosmart B109a-m printer suddenly will not print. It worked last night and no connections or settings have been affected since then.  It will not print the test page and the printer Utulity advises that means a problem with the printer, not the computer.  The computer shows it sends data to the printer and indicates that it is printing but nothing happens with the printer.  Any ideas how can I fix?  I'm on an iMac with Lion.

  How is the printer connected?

  Try to reset the printing system:

  -Go to System Preferences > print & Scan
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• My HP Photosmart C309g-m printer will not print after that automatic updates have been made last night.

  My HP Photosmart C309g-m printer will not print after that automatic updates have been made last night.

  What can I do?

  Printer in Windows problems: http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

• HP Photo Smart 110 will print and copy but will not scan for Mac.

  Recently switched to Mac computer HP. My HP Photo Smart 110 will print and copy but will not scan for Mac. I need to download a program for my Mac for scanning?

  Thank you!

  OK, take a look at this document; http://support.HP.com/us-en/document/c03379337

  Scroll to the frequently asked questions and click on one of the way to analyze the options. It really depends on how you installed your printer, but you should be able to use the print window & scanning.

  Let me know if works

• Photosmart Premium C309A: C309A Fault Protection to access the properties of the printer and will not print (Windows 8.1)

  My C309A, connected via USB, my system worked very well through the life of WIndows 7 and Windows 8.1, until this week.

  I did run the software in PS_AIO_05_C309a_Net_Full_Win_WW_140_408 - 4.exe and then this week I received notice that there was a software update. I downloaded and installed PS_AIO_05_C309a_Net_Full_Win_WW_140_408 - 5.exe, and now my printer does not print.

  I uninstalled the previous version, without error and installed this new version, also without error. But, when I click on printer properties

  

  I get a protection fault.

  

  If I try to print a test page, the system hangs for a few minutes, then the devices and printer page is closed (with no message).

  I tried the Ethernet connection instead, but that made no difference.

  Interestingly, even if printing does not work, scanning and fax are. I can connect to the scanner from Paperport or Adobe Photoshop Elements.

  I uninstalled the software several times and tried both the old and the new, and they both do it.

  I tried to run print and Scan of the doctor. Who says that the driver is missing some files and to uninstall and reinstall, but I did it at least 6 times without success.

  Any ideas?

  Thank you

  Stan

  FWIW, I have set the printer by improving the system to 10 Windows (which went very well). It works fine now.

• OfficeJet 4620 will not print even though HP print and Scan doctor said that everything is Ok

  I just installed an OficeJet 4620.  I'm under Win 8.

  I printed out the status of the HP printer wizard pages.  They work very well.

  I ran printing HP and Scan Doctor v3.1 and all past.  However, when I try to print the test page, I get an error message saying cannot communicate with the printer.

  When I try to print from a different application, I get the same error.

  According to the Assistant of HP printer, the quality of the signal is a 4 (out of 5)

  Help

  Hi CallMeD,

  I suggest that you reset your network.  Click here to get instructions on resetting your network.

  Once you do this, I would set a static IP address for the printer.  Click here for more information on how to set a static IP address.  This link will be also other suggestions that may be useful.  Let me know how it goes.

  Good luck!

• HP photosmart B209 more: printer will not connect to my wifi

  Help! I love my all in one printer, I have had it for years and it works great! However, I constantly feel the same issure. My printer randomly disconnects and I can't connect to my wifi. Usually, I just restart the printer and it works, but sometimes it takes an act of God to reconnect and is today one of these days. I restarted everything, connected the printer to my laptop, even called my ISP, but nothing helped. I run a business from my home and I need my printer/scanner. Can someone advise me please on how to fix this issure, permanently? TYIA

  Hello

  The troubleshooting document below might help with your problem.

  http://WWW8.HP.com/us/en/campaigns/wireless-printing-Center/Troubleshooting.html?JumpID=re_r11400_wireless_easy_cs_redirect

• HP Photosmart plus b209a-metres will not print wireless

  This printer has had me very confused for a long time now.  When I got to the printer, I have had no problem in his wireless installation and be able to print things wireless.  But after that I had to restore my laptop I had a few problems.  I reinstalled and everything seems to work properly.  When I go in the settings of the printer and look at the wireless connection, he tells me that it is connected to my router, also when I look in my networks on my laptop, I see the printer.  But then when I want to print something wireless it tells me in the HP Solution Center that the printer is offline.  This makes absolutely no sense to me at all...

  I don't know what to do, I tried searching on google for 30 minutes for a solution, but I couldn't understand anything.
  Any help is greatly appreciated.

  Thanks in advance,
  Sweyko5

  Try this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&jumpid=ex_r4155/en/hho/ipg/forum/network_diag/

• HP Photosmart 7520e: HP 7520-e not scanning to E-mail more

  I had my Photosmart 7520e for over a year and have been able to perform all the activities about it without problem. However, the other day I found that I could scan is no longer e-mail. I tried to unplug the router and the printer and reconnect, as has been suggested but cela did not work. I selected manual DNS server and entered for the preferred manual DNS Server 8.8.8.8 and 8.8.4.4 for the other DNS server, but it does not work either.

  When I enter the IP address of my printer I can see that I'm connected to the network and ePrint. everything seems to work as it should. But, when I click on Scan to Email I always get the same message on the printer screen: Server connection error. Unable to connect to Web Services. Confirm access to the Internet, and then try again.

  Hi @ronalds173,

  Thanks for getting back to me.

  I have extra information that might help.

  1. Restore the default settings of your printer directly affect the printing on the computer software, however, to re-establish a wireless connection, your printer may be assigned to a different IP address than what you had before.  The significance of this is that you will have to do some tricks with your configuration on the computer to keep print smoothly. Click the icon of your printer on the desktop of your computer after you do the reset - if it loads the software HP Printer Wizard successfully, you are ready to go and that he should still be able to print from PC.  If you get a pop up that says "Connect a new printer", click that and the printer software automatically detects your printer on the wireless network.  The most pessimistic scenario (very unlikely) and if you lose completely any ability to print, click here to install the HP print and Scan Doctor for Windows.

  2. your printer wireless Direct name and default password - these will remain the same no matter what happens.  The SSID (which is the name of your wireless network) will not be affected by the reset.

  3. you will definitely enter DNS information I posted earlier under section of configuring DNS address.  It will be be switched to "auto". Click to set as "Manual" and enter the numbers as shown.  You should not need to access the IPv6 section for this step.

  4. I recommend to leave this setting alone as the default values are already being optimal for any type of impression you make.

  If you need information more don't be shy to answer.  Thanks again for posting and have a good.

  Kind regards