Pilot failure Realtek NIC on HP Envy

I have a HP Envy with Windows 7 (OS Original) and Ubuntu Linux installed in dual boot.  One day I found my computer in safe mode Windows with a message saying that my "new drivers were willing to ask" or something to that effect.  When it restarts in Windows, all network connectivity is down.  I scanned the Windows Partition for viruses and found nothing.  Networking still works under Linux.  I downloaded and reinstalled all the Drivers under "Network" from the HP Web site for my machine.  The other symptom is that of the bluetooth drivers will also not reinstall.

My Device Manager is currently as follows:

My IP Config is as follows:

Windows IP configuration

Name of the host...:
Primary Dns suffix...:
Node... type: hybrid
Active... IP routing: No.
Active... proxy WINS: No.

Wireless Network Connection 2 wireless LAN adapter:

The connection-specific DNS suffix. :
... Description: Ada WiFi Broadcom 4313GN 802.11b/g/n 1 x 1
pter #2
Physical address.... : 08-ED-B9-4D-6C-CD
DHCP active...: Yes
Autoconfiguration enabled...: Yes
Autoconfiguration IPv4 address. . : 169.254.156.188 (Preferred)
... Subnet mask: 255.255.0.0.
... Default gateway. :
NetBIOS over TCP/IP...: enabled

Ethernet connection to the network space 2 card:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
Description...: Realtek PCIe GBE Family Controller #2
Physical address.... : AC-16-2D-47-AD-BC
DHCP active...: Yes
Autoconfiguration enabled...: Yes

C:\Users\user1>ipconfig/all

Windows IP configuration

Name of the host...:
Primary Dns suffix...:
Node... type: hybrid
Active... IP routing: No.
Active... proxy WINS: No.

Wireless Network Connection 3 Wireless LAN adapter:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft Virtual WiFi Miniport adapt
Physical address.... : 08-ED-B9-4D-6C-CD
DHCP active...: Yes
Autoconfiguration enabled...: Yes

Wireless Network Connection 2 wireless LAN adapter:

The connection-specific DNS suffix. :
... Description: Ada WiFi Broadcom 4313GN 802.11b/g/n 1 x 1
pter #2
Physical address.... : 08-ED-B9-4D-6C-CD
DHCP active...: Yes
Autoconfiguration enabled...: Yes
Autoconfiguration IPv4 address. . : 169.254.156.188 (Preferred)
... Subnet mask: 255.255.0.0.
... Default gateway. :
NetBIOS over TCP/IP...: enabled

Ethernet connection to the network space 2 card:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
Description...: Realtek PCIe GBE Family Controller #2
Physical address.... : AC-16-2D-47-AD-BC
DHCP active...: Yes
Autoconfiguration enabled...: Yes

I tried:

  1. Reinstall the drivers from the Device Manager. For devices and protocols that are down, I get a "file not found error.»  There are files in the directories relavent, but I don't know which files the error codes are referring to.
  2. Reinstall the drivers of HP tools.
  3. Download and install the drivers from the HP website.  When I try to install the driver "Realtek Local Area Network (Lan)" I get an error "Access denied" when the Installer starts trying to write files.  Yes, I use the installer as admin.

It is a real pain to try to fix it, because I have to reboot in linux, whenever I need the network and all of the base network update and diagnostic tools are useless.  Thanks in advance for any help.

That sounds as if it was a failure of induced update. I highly recommend that you do not install updates just because a popup or a message tells you.

If you "found in Windows safe mode," did you survey (in the Device Manager and Event Viewer) to see what it had caused before restarting?

I suggest that perform you a recovery of image factory and then set up your boot double once again in Windows, it works as before. I hope you save your data to the outside.

What do you use for malware, antivirus and firewall protection?

Tags: Notebooks

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