Pop up keeps saying my software may be counterfeit.

Pop up keeps saying my software may be counterfeit. Down in the right hand against a clock saying (this copy of windows is not genuine. Windows 7 Build 7601.

When I try to check it just runs and never solves.

Hi, Ida.

To analyze and solve problems for Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to the desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

Once downloaded, run the tool.
Click on the button continue, after a short time, continue button will change to a copy button.
Click the copy button in the tool (ignore the error at this stage) and then paste (with r-click and paste or Ctrl + V) in your message.

Activation and Validation issues more look the same on the surface, but can have many different causes and bugs. This is why we ask a diagnostic report and it is also why we are asking that you create your own thread for your question (in other words, do not post your question in another thread).

You can also try the following command to activate Windows

Start > type CMD

Right click on CMD and select run as administrator

Type SLUI 4

Note: There is a space between SLUI and 4

Press enter

In the drop-down list, select the country in which you reside

Select the toll-free number

Follow the automated instructions. If activation fails once again, stay online and you will have an option to speak to an agent of the activation. The agent will complete activation for you manually.

Tags: Windows

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