portable camera made going green

my camera in my hp Pavilion wants to stop working randomly and the entire screen becomes bright green. How can I get rid of this?

Hi fer57,

(a) since when are you facing this problem? Remember to make changes to the computer before that happened?

(b) this happens when you use a particular application?

Please provide the model number of your laptop

I suggest you try the following steps:

Step 1: Uninstall and reinstall the drivers for the webcam.

You must be logged on as administrator to perform these steps.

1. open Device Manager by clicking the Start button, click on the Control Panel, clicking system and Maintenance, and then clicking Device Manager.

If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

2. in Device Manager, look for webcam and then double-click the device name.

3. click on the driver tab and then click on uninstall the driver, and then follow the instructions.

 

 

Download and install the latest version of the webcam software and drivers from the HP site

http://welcome.HP.com/country/us/en/support.html

If the problem persists,

Step 2: Put the computer to clean and test start

Follow step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

Continue with the remaining steps to pin-point on the third party service.

After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

Important: n ' forget not the computer to start normal follow step 7 in the link.

You can check with HP, the manufacturer of your computer for known problems

http://h10025.www1.HP.com/ewfrf/wc/siteHome?lc=en&DLC=en&cc=us

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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