Portable Windows 8 stops randomly

I have a HP Pavilion g7 notebook laptop which is about 3 years old which has been randomly close on me much more in recent weeks. It only turns off without warning (the screen goes all black) when it was unplugged and I plug it in backwards so that he can turn it back on. Then when it is turned on again, the battery isn't dead at all. When this problem first started, he died in 19% of the battery, then 20 to 30%, then 40%, but now it will turn off at 90-95%. My laptop does become very hot, but it does never display an error message at startup. I have an external fan, even if it is low, that I use all the time.

This computer was given to my family by a parent, so I don't know if can have an effect on the gain set to a computer repair shop. This could be a problem of heat and/or battery? Does anyone have a solution? Thanks for all the answers.

Hi Jamie,

Welcome to the Microsoft Community forums.

It is probably the battery.  It might be possible that the battery itself is overheating causing the laptop turns off automatically.

Please get it tested in a local repair shop.

See the article:

Reduce the heat inside the PC to avoid overheating

http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&docName=c01657439

Hope this information helps. If you have any other questions, we will be happy to help you.

Tags: Windows

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