Portege R700 3G - blue screen WwanUsbMp.sys

Hello

We have two Portégé R700 (first part no PT311E-01G01JEN) bought 2 months apart, but both with the same problem. All of our other laptops of the same model running Windows XP and do not have this problem.

Windows 7 32 - bit freezes or blue screening at all times when it is connected to 3G in Ericsson device using the. Blue screens give a message "IRQL not less or equal to" and creates a crash dump file that points to a problem with WwanUsbMp.sys

Both machines above using the standard image of Toshiba Windows 7 that comes pre-installed. Both have the Citrix DNE for Windows 7 installed [(see here) update | http://www.citrix.com/lang/English/lp/lp_1680845.asp] and the Cisco VPN Client v5.0.07.0410.

A laptop computer uses the 3G of the image of Toshiba driver, while the other has been upgraded to the latest version available from Toshiba.

The problem is persistent, and led to an accident, after which it either from 2 to 20 minutes when it is connected to a 3G network, but is yet collapsed when connected via GPRS or EDGE, although he made a blue screen after the computer was put into hibernation when you are connected to the GPRS on one occasion.

Forums for other manufacturers show problems with this particular Ericsson device state to update the firmware, but as an OEM device, the firmware must come from the manufacturer of the laptop and Toshiba claim there is no all available.

Has anyone else seen this problem? Any suggestions?

See you soon

Andy

Hi mate

Have you tried a pilot 3G update?
You can find it on the European driver Toshiba page.
Currently, there is a 3 G Driver v r2y04 out to the 28/09/10.
Please check if you can use this new driver

Tags: Toshiba

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    By: 7600.16385.amd64fre.win7_rtm.090713 - 1255
    Computer name:
    Kernel base = 0xfffff800 '02e0d000 PsLoadedModuleList = 0xfffff800' 0304ae50
    The debugging session: 11:03:52.777 sat 14 Nov 2009 (GMT-5)
    System Uptime: 0 days 1:03:33.572
    Loading the kernel symbols
    ...............................................................
    ................................................................
    .......................................
    Loading user symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    * Bugcheck analysis *.
    *                                                                             *
    *******************************************************************************

    Use! analyze - v to obtain detailed debugging information.

    Bugcheck 50, {fffff88007000000, 0, fffff880047d5b1e, 0}

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    Follow-up: MachineOwner
    ---------

    KD >! analyze - v
    *******************************************************************************
    *                                                                             *
    * Bugcheck analysis *.
    *                                                                             *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA (50)
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    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff880047d5b1e, if not zero, the address of the instruction that refers to bad memory
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    Arg4: 0000000000000000, (reserved)

    Debugging information:
    ------------------

    Could not read the name of the problem driver

    READ_ADDRESS: fffff88007000000

    FAULTING_IP:
    nvlddmkm + 135b1e
    fffff880'047d5b1e 8b 0488 mov eax, dword ptr [rax + rcx * 4]

    MM_INTERNAL_CODE: 0

    CUSTOMER_CRASH_COUNT: 1

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    RDX = fffffa80057a7270 rsi = 0000000000000000 rdi = 0000000000000000
    RIP = fffff880047d5b1e rsp = fffff88009d7ff88 rbp = 0000000000000000
    R8 = 0000000000000000 r9 = 0000000000000000 r10 = 0000000000000003
    R11 = fffffa80057a7298 r12 = 0000000000000000 r13 = 0000000000000000
    R14 = 0000000000000000 r15 = 0000000000000000
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    fffff880 '09d7fc90 fffff800' 02e7cfee: fffff880 00000000'00000000 00000000'00000000 00000000'00000000 ' 047d60b0: nt! : FNODOBFM: 'chain' + 0 x 42907
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    fffff880 '09d7ff98 00000000' 00000000: 00000000'00000001 00000000'00000000 fffffa80 '04ef9000 fffffa80' 057a 7270: nvlddmkm + 0x5d2260

    STACK_COMMAND: kb

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    nvlddmkm + 135b1e
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    SYMBOL_STACK_INDEX: 3

    SYMBOL_NAME: nvlddmkm + 135b1e

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nvlddmkm

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    BUCKET_ID: X64_0x50_nvlddmkm + 135b1e

    Follow-up: MachineOwner

    Hi anchit02,

    Thanks for posting.

    The page fault has a high probability to be RAM or hard drive related.

    You can test the computer memory using the memory diagnostic tool.

    You can start the memory Diag tool by clicking the ORB start and type 'Memory diagnostic tool' in the search box, clicking on the entry that is displayed.

    Chris
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

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