Portege Z830 white spots - refusal of warranty

I have a Portege Z830. For several months, I have 2 white spots on the screen. I went to the service company official for the Bulgaria - Stemo Ltd. - which examined the computer and told me that I did this white spots by myself.

It's amazing! I leaned on the screen with a screwdriver trying to make a white spot imagined.

Seriously, impossible user by all means to make this white spots. It is a malfunction of the display and the refusal of the Stemo to replace or repair, it is not understandable.

I am adding photos of the screen with visible stains.

Please help or just take in mind the reaction of the Stemo.

URL: http://i.imgur.com/J4sOSjm.jpg
URL: http://i.imgur.com/hYSIBaB.jpg

Indeed, the screenshots show two points of light on the screen and it looks like display malfunction.

Usually if the warranty is valid, hardware problems (if it's not your fault) should be fixed free of charge.

So I hope that someone will get in touch with you to clarify this matter.

Tags: Toshiba

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