Preferences of messages will not open; inactive account - El Capitan

Messages is not connected to my iCloud on my MacBook Pro (OS x 10.11.5).) I can't access Messages/preferences currently, but the last time I have, it says my iCloud account is inactive. The messages (and iCloud) work very well on other devices.

I tried a few solutions that I found these boards, such as the safe boot mode, then restart. signing and to iCloud on multiple devices; go to ~/Library/Preferences and remove several .plist files. All to nothing does not.

When I try to access Messages/preferences, the Console records the following:

24/06/16 5:22:06.333 PM Messages [610]: an untrapped exception was raised

24/06/16 5:22:06.333 PM Messages [610]:-[NSNib _initWithNibNamed:bundle:options:] was not able to load the nibName: JabberPreferencesView in bundle NSBundle < /Library/Messages/PlugIns/Jabber.impreferencepane > (load).

24/06/16 5:22:06.336 PM Messages [610]:)

0 CoreFoundation 0x0000000106af24f2 __exceptionPreprocess + 178

1 libobjc. A.dylib 0x0000000104ffb73c objc_exception_throw + 48

2 CoreFoundation 0x0000000106b594bd + [print raise: format:] + 205

3 AppKit 0x000000010561da4f-[NSNib _initWithNibNamed:bundle:options:] + 608

4 AppKit 0x000000010561d7a5-[NSViewController _nibWithName:bundle:] + 127

5 AppKit 0x000000010561d3ff-[NSViewController loadView] + 129

6 AppKit 0x000000010558a9a6-[NSViewController _loadViewIfRequired] + 75

7 AppKit 0x000000010558a911-[see NSViewController] + 30

8 messages 0x0000000101a50a3b FezCreateTrust + 4802

9 messages 0x0000000101a528db FezCreateTrust + 12642

10 AppKit 0x0000000105593dd1-[NSViewController _sendViewDidLoad] + 97

11 AppKit 0x000000010558aabb-[NSViewController _loadViewIfRequired] + 352

12 AppKit 0x000000010558a911-[see NSViewController] + 30

13 messages 0x0000000101abe4b0 DeleteAudioBufferList + 102611

14 AppKit 0 x 0000000105605353-[NSWindowController initWithWindowNibName:owner:] + 297

15 0x0000000101abd81c DeleteAudioBufferList + 99391 messages

16 messages 0x0000000101a6342c FezCreateTrust + 81075

17 libsystem_trace.dylib 0x000000010968307a _os_activity_initiate + 75

18 AppKit 0x00000001057aadbd-[NSApplication sendAction: to: from:] + 460

19 AppKit 0x00000001057aab57-[NSMenuItem _corePerformAction] + 336

20 AppKit 0x00000001057aa8b7-[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

21 libsystem_trace.dylib 0x000000010968307a _os_activity_initiate + 75

22 AppKit 0x000000010583ce54-[NSMenu performActionForItemAtIndex:] + 131

23 AppKit 0x000000010583cdc7-[NSMenu _internalPerformActionForItemAtIndex:] + 35

24 AppKit 0x000000010583cc1f-[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107

25 AppKit 0x00000001056e1fd9 NSSLMMenuEventHandler + 708

26 HIToolbox 0x000000010e3bf7be _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1231

27 HIToolbox 0x000000010e3bec48 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 404

28 HIToolbox 0x000000010e3d49e6 SendEventToEventTarget + 40

29 HIToolbox 0x000000010e41e99a _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 411

30 HIToolbox 0x000000010e449d5b SendMenuCommandWithContextAndModifiers + 59

31 HIToolbox 0x000000010e449d0c SendMenuItemSelectedEvent + 188

32 HIToolbox 0x000000010e449be8 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 96

33 HIToolbox 0x000000010e44a596 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 711

34 HIToolbox 0x000000010e44a230 _HandleMenuSelection2 + 460

AppKit 35 0x00000001056cd0fa _NSHandleCarbonMenuEvent + 277

AppKit 36 0x000000010554213d _DPSNextEvent + 1906

AppKit 37 0 x 0000000105541226-[NSApplication _nextEventMatchingEventMask:untilDate:inMode: dequeue:] + 454

AppKit 38 0x0000000105535d80-[NSApplication run] + 682

AppKit 39 0x00000001054ff368 NSApplicationMain + 1176

40 + 1717 main 0x0000000101961bd1 messages

41 libdyld.dylib 0x00000001093015ad start + 1

)

I did some research on your problem. Try to remove ~/Library/IdentityServices.

To download the file of 'Identity Services' to remove, do command - SHIFT - G while in the finder, they type in ~/Library/IdentityServices.

It will be useful,

-Geotrax

Tags: Mac OS & System Software

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