Prepaid package of creative photography of cloud cancelled by mistake

I bought my plan of creative photography of cloud in the 20/06/2014 (one year subscription).

I bought a creative photography of cloud prepaid plan one year on 22/04/2015. After the purchase the prepaid plan, the new expiry date was 20/06/2016. So far so good.

20/06/2015, Adobe automatically renews the membership for a year that is not what I wanted but was willing to accept it if it was the fact that the expiration date was not extended as a result (should have been 20/06/2017). So basically, membership has been renewed for $119.99 and the expiry date was still 20/06/2016.

So far, I had 5 chat sessions. Finally managed to get the reverse automated/incorrect renewal (not for the full amount that the refund is prorated (!), but, at the same time, the prepaid plan of one year was canceled by an agent too. Officials keep telling me that the question has been raised, but I never got emails from back. Agents, so far, have refused to reactivate the prepaid plan without being able to tell me why. Of course, I have the confirmation e-mail received and so on.

I obviously can't rely on officers of chat and I'm trying to understand where to go then. It's fraudulent and frustrating.

I see that both the command line CC & the redemption code was bought under an Adobe ID. The CC can not be enabled however can you send me the code to Exchange personal e-mail, I'll follow him to provide you with a solution, I see that many cases are escalated & work.

Concerning

Stéphane

Tags: Adobe

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