Preparation configure Windows

Help, please.  I just bought a new laptop a few days ago and since the first day, that it's work perfect, then yesterday when I stopped it, I noticed that automatically, he began to make the updates window, which took about 30 minutes, then when I tried to turn my computer back on it stuck on the page 'Preparation set up Windows.  He stayed there for about 4 hours and then allowed me to the office, but when I tried to open my explorer, nothing happened.  So I restarted my computer, and STILL he pasted on the page of 'preparation set up Windows'... that's the 5 times I left the computer 'prepare to set up windows' and she ends every time, I can't open my program explore

Hi Angeldiva

I followed the steps above that provided by the engineer of Microsoft Support answers and my computer now works again.  However, the only way I was able to make it work is by starting mode safe mode with networking, as you are given the option to start in safe mode or safe mode with network.

Good luck

Tags: Windows

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