Preparation of system update found missing dll. How to install?

I've been troubleshooting an issue with iTunes and have discovered that I have some charge useful missing file errors when I run the SURT.

How can I do to repair / installation of these missing items?

Any help is appreciated!

=================================
Preparation of control system was updated.
Binary version 6.1.7601.22471
Version of the package 26.0
2016-05-12 02:36

Checking Windows Service Packages

Checking of manifests package and catalogs

Checking package Watchlist

Watchlist checking

Checking packages

Control components store
(f) CSI Payload file missing 0 x 00000000 dmocx.dll amd64_microsoft-windows - pnpdevicemanager_31bf3856ad364e35_6.1.7600.16385_none_6fcb8c193931bf54
(f) tabletpcstickynotes - replacement.man of CSI Payload file missing 0 x 00000000 amd64_microsoft-windows-m... eplacementmanifests_31bf3856ad364e35_6.1.7601.17514_none_5a1a617d021715d4
(f) tabletpcstickynotes - replacement.man of CSI Payload file missing 0 x 00000000 x86_microsoft-windows-m... eplacementmanifests_31bf3856ad364e35_6.1.7601.17514_none_fdfbc5f949b9a49e

Summary:
Seconds executed: 363
Found 3 errors
County of CSI Payload file missing Total: 3
Customer experience report downloaded successfully.  Thank you for your participation.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

When you see the message of this type in the log that begin with (f):

(f) CSI Payload file missing 0 x 00000000 dmocx.dll amd64_microsoft-windows - pnpdevicemanager_31bf3856ad364e35_6.1.7600.16385_none_6fcb8c193931bf54

If they are not followed by another like it (fix), for example:

(fix)    CSI Payload file missing 0 x 00000000 dmocx.dll amd64_microsoft-windows - pnpdevicemanager_31bf3856ad364e35_6.1.7600.16385_none_6fcb8c193931bf54

The first part of the message dmocx.dll is the missing file, and the rest after that is the folder where the file should be.

Assuming that Windows is installed on drive C in the Windows folder under that is another folder called winsxs (windows side by side) and under that is a lot of other files with very long and curious names.

There are lots and lots of folders under the winsxs folder, on your system and most contain just a few files.  When a file is missing, the SIRTE will complain and put it in the report.  The file missing is probably not the cause of all that is your problem, but you can replace to keep happy SURT.

In the case of your first mistake, the message tells you the dmocx.dll file is missing in this folder:

c:\windows\winsxs\amd64_microsoft-windows - pnpdevicemanager_31bf3856ad364e35_6.1.7600.16385_none_6fcb8c193931bf54

You can navigate to the folder and check if the file is really missing using Windows Explorer.

Here is an example of a 32-bit Windows Pro system where the name of the folder is a little different, but you can see that the file dmocx.dll is there as well as a few other files:

You must Access this file on your system and see if the dmocx.dll file is missing:

c:\windows\winsxs\amd64_microsoft-windows - pnpdevicemanager_31bf3856ad364e35_6.1.7600.16385_none_6fcb8c193931bf54

Tell us what you'll discover in this folder on your system is the missing dmocx.dll?

Another way would be to open a command prompt window and enter the following command:

dir c:\windows\winsxs\dmocx.dll/s

Example of when things are correct - what do you see?

Tags: Windows

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