Previous versions CC and files remain after using the cleaning tool - anyone else?

Windows 7 64 gb ram, dual Q4000 cards: update from 2014-2015 release - waited until I had finished projects on 2014.

After the use of control panel to remove all the programs Adobe (including the removal of the predefined/prefs/plug-ins settings that I had saved), records containing all of the files and programs that dates back to CS6 remained on my drive C. I used Adobe as directed cleaning tool (option 3 - CC). However the old files containing programs, etc. STILL stay...? I then used the Adobe chat to ask about it. I was told then to use Explorer to manually delete the old files. WHAT IS PROPER PROCEDURE? I left a little confused the two uninstall through Control Panel AND cleaning tool really seem to remove older versions. ADOBE STAFF: PLEASE CONFIRM THAT I SHOULD USE EXPLORER TO MANUALLY DELETE THE FOLDERS OF OLD (CS6, CC, CC2014) OF MY C: DRIVE. Thank you.

Please see:

FAQ: How to uninstall creative cloud?

In general, you want to uninstall first, then clean up.

Tags: Adobe

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