Prime Minister CC crashes with importing video files (recently updated 10 days ago)

I've recently updated first adobe creative cloud 10 days ago. It was working fine before the update, now it crashes whenever I load a recorded video from my phone (which worked fine before the update). Any help much appreciated. Not computer savy. Here's the report:

Signature of the problem:

Problem event name: BEX64

Name of the application: Adobe first Pro.exe

Application version: 8.2.0.65

Application timestamp: 5486db4a

Fault Module name: StackHash_05a6

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception offset: 0000000000001019

Exception code: c0000005

Data of the exception: 0000000000000008

OS version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Information additional 1:05 a 6

More information 2: 05a61d1e66d398b541b7e13fe9498219

3 more information: e5bc

Additional information 4: e5bcd16fb848a85759ed03f209a831b4

Hello

After you create a new project, click file > project settings > General and change the rendering engine video software of Mercury playback engine only. Select 'Remove previews' after clicking OK. Now import your file and see if it does the same thing again.

If it still does not respond, please specify the following details:

OPERATING SYSTEM?

RAM?
CPU?
Graphics card?

Thank you

Regalo

Tags: Premiere

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