Print color photos appear under the name of b & w, as soon as I hit

Color photos are suddenly appear in black and white as soon as I hit 'Print' and print in b & w only!  It is a new issue for me.

Hello

1. What is the brand and model of the printer?

2. have there been recent changes to the computer before the show?

First of all, make sure that the color cartridge/toner is not empty or blocked.

I suggest to adjust the color settings in the printing preferences and check if it helps.

http://Windows.Microsoft.com/en-us/Windows7/choosing-print-options

For your reference: Printer in Windows problems:

http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

Hope this information is useful.

Tags: Windows

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