Print job is stuck in the print queue and cannot be removed in HP OfficeJet J4680

Original title: HP OfficeJet J4680

Print job is stuck in the queue and cannot be deleted.  Convenience store said it is fixed, but it isn't.

Hello

I imagine the inconvenience that you are experiencing. I will certainly help the question of fixing.

To help you suggest several steps to solve the problem, I would appreciate if you could answer the following questions:

1. what operating system is installed on your computer?

2. have you made any recent hardware or exchange of software on your computer before the show?

3. you receive an error code or message?

4. what store did you try?

What version of the operating system Windows am I running? :

http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

 

Please follow the steps in the link below and check the issue.

Unable to print? Print jobs are stuck in the print queue:

http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02205477&tmp_task=solveCategory&cc=us&DLC=en&lang=en&LC=en&product=3692888

For reference:

 

Solve printer problems:

http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

 

Diagnose and automatically fix problems printing and printer:

http://support.Microsoft.com/mats/printing_problems/

 

I hope that the information above helps you.

Tags: Windows

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