Print with cyan does not

Our HP OfficeJet 6500 not print color cyan.  The cartridge is full.  Please notify.

HI: I can only print with Magenta (Pink) and black. The other two colors do not work on my officejet 6500. I just installed new HP cartridges, but no help. I did the cleaning level cycle two and no change. Any ideas?

Tags: HP Printers

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