Printer B209a Photosmart and HP364XL cartridges

Afternoon everyone,

It has baffled me and I can't find the answers anywhere online so hoping you can help...

I have a Photosmart B209a all-in-one printer. Map of shopping accompanying indicates that the cartridges that can be used with her HP364 and HP364XL (for all color and black cartridges). So I bought a black HP364XL as it was cheaper.

The cartridges are aligned like Magenta, Cyan, yellow and black from left to right. There are few symbols on each slot to tell you which cartridge to put where. Everything is good so far. The cartridges that came with it are not the XL version and the black cartridge is about twice as wide as the color of those (although none are XLs). Arrival of the new XL cartridge, it is half of the normal black cartridge which is already there (so the same size as the color ones) and just does not fit in the slot. Under the right cartridges between where is the zipper (to eject the cartridge) and the chip, there is a hole on the cartridge that is currently there. The XL cartridge has the hole so it doesn't crack down.

So it is obviously not intended to go in this place.

So I was wondering - have HP made a mistake and XL cartridges just do not match. Alternatively, I have a duff XL cartridge. Or, the Black XL cartridge is supposed to be used alone or something and goes into one of the other locations where the color cartridges currently sit?

I am confused on this one. All cartridges are genuine HP and I have never had problems of this kind with other printers.

Anyone able to shed some light on this?

Thank you

Sarah

It seems you have the cartridge black Photo rather than the black cartridge.  They are not compatible.  Additional information that can help identify the correct cartridge are shown here.

Tags: HP Printers

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