HP Photosmart 3310 printer. Problem with new cartridges hp 363 original.

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• Photosmart HP: Printing problems with my HP Photosmart

  I had problems with my photosmart for awhile. For a while, when I would plug into the usb port of my computer, I had received the error "the disk you inserted is not readable by this computer. I used to ignore the error and used to print anyway.

  Yesterday, someone pushes my printer without unplugging the usb by behind. Now, when I try to print something, I see in the queue of the printer, the error message saying "communication error: the computer is therefore more able to communicate with your printer." "Turn off the printer, check your printer connections and look for errors in the printer and turn on the printer. I got it done and straightened my computer as well, but it does not work. After that, I opened the printer utility via my computer to print a test page, and it worked really, which is strange.

  Thanks for your help,

  Sarah

  Hi @stoukan,

  I see that you are getting the error "communication error: the computer is therefore more able to communicate with your printer." Turn off the printer, check your printer connections and search for printing errors and turn the printer. I would like to help you today. If this helps you to find a solution, please click on the button "" accept as Solution"" down below this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  What is the name and the product number of your printer? How can I find my model number or product number?

  Turn on the printer and make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation. The USB cable should not be more then 6 feet. Make sure that the USB cable is connected directly to the computer. (not a station or a hub) Try a different USB port on the computer. Check that the USB cable is connected to the appropriate port on the back of the printer.

  Check if the Mac sees the printer is connected.

  Go to the Apple, select about this Mac, system report, select USB.
  Do you see the printer listed?

  Fix permissions of the drive on the Mac:
  Close all applications.
  In the Apple menu, click OK, click Applications, and then click utilities.
  Double-click disk utility.
  Highlight your hard drive / partition on the left.
  Click on check and then repair disk permissions.

  Restart the computer...

  Reset the printing system:

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  Click on the Apple icon and then click on System Preferences.
  Click on Printers & Scanners.
  Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.
  Click OK to confirm the reset.
  Type the name and the correct password.
  Click OK to reset the printing system.
  Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

  Try to print again.

  If you're still having problems, please try another USB cable.

  If there is anything else I can help you, let me know. Thank you.

• Photosmart B109a-m: HP Photosmart B analysis problem with new HP computer

  I recently updated my computer to an HP all-in-one running Windows 8.1.

  I used to be able to scan on my HP Photosmart with several options, including "Paper to Searchable PDF File" and "text (OCR) in a RTF file. Unfortunately, these options are not available on my new computer and I can only scan to PDF or TIF format.

  Is there something I need to download to enable me to continue scanning to searchable PDF?

  Thank you

  Calum

  Hi @kiwiscot8,

  Welcome to the HP Forums!

  I noticed that before you upgrade to WIndows 8.1 you had options for 'Document to Searchable PDF File' and 'Text (OCR) to RTF File' with your HP Photosmart B109a. I'm happy to help you!

  After some research I came across this post, Re: impossible to analyze OCR on a model of all-in-One Photosmart B109n-z, @Timoto, I think will help your situation.

  Hope this solves the problem for you and have a nice day!

• M251 prints no color with new cartridges

  Got 3 new printer cartridges and the authenticated with HP.  Cannot obtain now any color at all on test prints or otherwise M251 my computer HP laptop or Dell desktop computer when both are in color printing, etc. Having run on the menu printer color calibration. All printed in B & W.  (First time I've ever used this printer there was no problem at all getting automatically the pages in color.)  Somehow, this must be a stupid problem, but I can find no other choice/color control menu to return.

  YES, HE IS A STUPID PROBLEM THAT I GUESSED.  BUT I BLAME ON HP.

  After inserting 3 new color printer cartridges print B & W.  The B & W cartridge was nearing the end of his life, showing no % but still print perfectly.  So I outside Exchange with new color cartridges.

  I appreciate the help sent to me file, but who did not understand the solution of a sentence I had to pay for.  After 45 minutes with my PC tech, I suggested that perhaps we should try to replace the B & W cartridge, too - maybe the printer "required" all new cartridges.

  YES.  HP has DECIDED THAT YOU will BE FORCE FOR CHANGE to all THE 4 CARTRIDGES in this situation, even if the black still works fine.  Clever marketing, poor customer relations.  BOO!

• Photosmart Pro B9180: Exhausted ink with new cartridge message

  I had 2 showing depleted, inks Light Cyan and Magenta, so I replaced them both.  After a bit of memorization and re - insert, I managed finally to get the LC to be accepted, but kept showing Magenta empty ink Replace cartridge. Finally I managed to get the printer to accept the cartridge by removing the yellow and magenta and the closing door ink cartridge so this printer it has advised both cartridges where either missing or damaged. I then re inserted the Magenta cartridge and closed the door and waited for the error message about the yellow show and then re-inserted cartridge yellow. The printer then went to the ready state. Hurrah! After a print test sheet and a couple of head cleans and then some photos on plain paper I tried to print on photo paper. At half way through printing the machine stopped and threw the message for the Magenta cartridge is exhausted. I cheated once again the printer twice to remove the yellow and magenta cartridge and put back as before. It has managed to get at the end of printing, which indicated that the heads remain a pure which I proceeded to do. Unfortunately the printer cannot again print throwing up the message that the Magenta cartridge was exhausted and needed replacement.

  After doing a lot of research online, it seems it is a common problem, but what I failed to find are solutions even on the HP forum.

  Is this a problem with the cartridge having questionable chips? Is this a problem with the printer, chiefs or general design?

  I really need an answer that will prevent me from buying inks Dungeon I am wasting money. I have tried all resets as described in other posts here. Unfortunately once the exhausted ink message nothing different pose can be done as the printer all crashes.

  Does anyone have a solution to this problem?

  Hello Jabzi,

  an update on printer problems. Following your last message, that the printer has again stopped work while I followed your advice and tell me the magenta was exhausted that I knew, that it could not be. In any case, I decided that the cartridge must be defective, so I ordered a new one. The next day, waiting to get to the printer, I let on, ran his daily routine of maintenance and the problem corrected itself, is great. I ran a few prints which still showed heavy bands/bad colors, so I ran routines cleaning and alignment that has made the problem worse. What I noticed, is that the banding seemed to be linked to black ink and there are large gaps in the text. I changed the black photo that has been reading about 25% full I had read a similar post where someone had problems with a low black cartridge. I also pulled the print heads and thouroghly them cleaned manually. The two black print heads showed signs of ink muddy accumulate but color heads everything looked very clean. After cleaning and reinserting the heads the printer ran his routine alingment and produces best alignment prints that I had. I then printed the test page, was also excellent showing no missing text and three print heads that fell in fair condition were now show as good. Since then I've produced great prints.

  That I summise from all this is that the problems seem to have stems printheads being blocked preventing ink flow and giving messages erroneous re cartridges is exhausted. Everything that was probably due to the printer being unused and left off for an extended period. Once the heads had been cleaned and enough ink has flowed to purge the ink heads has been lying in it for a period the printer was able to function properly.  At least I now have a spare cartridge magenta on-site as well as a printer to work.

  I hope it's useful to anyone having similar problems.

  Thanks for your help

  Concerning

  Alan

• HP printers will print not with reloaded cartridges?

  Maybe it's a bit long but I want to do it is as understandable as possible and get some HONEST response (s) from all the staff at HP.

  I was having some printing problems with my printer of 2410XI Photosmart and posted my Questions a few days ago. I got some good feedback from the employee of HP and managed to do a print test very well! I was so happy to make progress.  This printer has given us months ago my wifes sister in our previous HP died. My wife REALLY wanted and needed a printer to work, but I couldn't make work so I gave up, until a few days ago and decided to read all I could then found this forum and decided to try to ask here before this one too. Just can't afford to go buy one, not at all, no how.

  later last night I continued to get (when you try to print a simple text file) a box on registration as one. PDF file?  (Still have no idea of what a. PDF is LOL)

  Go to 'start', control panel and then to "printers" and I saw mine with a yellow on it warning sign. I double clicked it and it said I was missing a file or update or something like that and asked me if I wanted HP to solve the problem? I clicked OK and it began to download something then finished. I closed this window and low and here is MY computer had a checkmark on it. Tried and print fine .txt file. I then printed a color image and it came out fine. Now, I'm totally jazze and my wife thinks I'm just great!

  Now for the meat of this post...

  I thought that my #56 black print cartridge was low so I called Costco to see if they could re - fill. Yes, $10.49. (Hey, I, m homesick like everyone else and nothing overlooked.) BUT! She then asks me if I ve got recently updated to HP, I say yes, last night, that I know of anyway.  She then tells me that HP put something in the recent updates that renders a non usable HP RE-FILLED cartridge when it is returned to the printer. Basically, he sees a low subscribed and then reinstalled ink complete and somehow, it is not allowed to operate, all I get is error messages. She said she learned this the hard way when she re-filled all its ink, but none wouldn't work. After a few serious investigations, she said it was all true and people come, get tested and re-filled cartridge only to put it back in and will not work. I asked him why it's now like that, simple... HP wants to sell their own ink and keep all the money for themselves. Somehow the printer and the computer can identify this cartridge now (thanks to some "update") and sees the same cartridge itself going to be low for now being full, so he is blocked for later use in the printer. Said she sees it every day because she has not been able to spread the word to all the staff and other stores yet.  She eventually repay almost every HP RE-FILLED cartridge if the customer wants to try anyway, even after what she told them that... Customers come back upset because they keep error messages and what 'seems' like a faulty cartridge. She told me not to bother to try to re - fill ANY genuine HP cartridge, simply run it until it will dry out, throw it away and go to target and pay a lot of money for a new cartridge.

  Really sucks! For that HP sells ink for, they should sell the printers for $9.99 because you'll spend hundreds and hundreds on their ink! Would love to hear any HONEST responses from people here no matter what HP.

  Mark in Phoenix (and not happy right now or the other)

  Well I'm really not free to approve any business to 3rd party here, but you can send me a private Message.

• Photosmart 3310 prints random colors even when printing black

  Photosmart 3310 prints random colors in color, print and even when printing black.  This happens with photos, copies and printing documents.  I cleaned the print heads, ran the scan/repair software that says that the printer works fine. tried color calibration and these charts don't print correctly to match the place.  The first printed grid gray background with the nuances of roses square.  Printed low rack square pink dark only on white, there was no way to calibrate.  I put in all new inks (hp only of course), and the printer recognized them.  I have unplugged, rebooted, uninstalled, installed again.  Help, please!  Thank you.

  I'm sorry you are still having the problem with the printer. You can always review the HP upgrade program. This is where you can buy a printer refurbished at a reduced price, which will be accompanied by a full factory warranty. These printers will also be eligible for care pack extensions too.  The number for USA and Canada customers to call is 1-800-474-6836. I am adviser to this program so that know all the options that are available to them when we're under warranty.

• Print problems with the recent update to Version 10.11.5

  Print problems with the recent update to the Version of El Capitan 10.11.5.  Cannot print to my Epson and Samsung printers after update to new IOS.  Print jobs get hooked on my Mac Pro.

  Roger 510 wrote:

  Print problems with the recent update to the Version of El Capitan 10.11.5.  Cannot print to my Epson and Samsung printers after update to new IOS.  Print jobs get hooked on my Mac Pro.

  Have you checked with Epson for an updated printer driver?

• Printing problems with XP and Lexmark-documents are just stuck in the print queue

  Original title: printing problems with XP and Lexmark

  Until yesterday, I was able to print OK using Windows XP and a Lexmark Printer series 3500-4500 with wireless capabilities.  Reported network test wireless (on printer) and report indicates that there are no reported problem, also did the diagnostic test and which shows no problem either.  I can't print and documents are just stuck in the print queue - please can someone help, it drives me crazy because it's probably a very simple solution.

  I guess you do not have all of the error messages.

  It is possible that comes to mind that your printer has received a new IP address of your router (this could easily happen if you have several computers and other devices that connect to your wireless network).

  Find the IP address of the printer of his network diagnostic page.
  Click Start > printers and faxes, right-click the printer and select Properties
  Select the Ports tab, then click on the button "Configure Port" (be careful NOT to click anywhere in the list of ports)
  Make sure that the IP address in 'Port settings' is identical to that shown on the diagnosis of your network printer page.

  To avoid this problem in the future, you must configure the printer to have a static IP address.  See your printer User Guide for instructions.

  Choose an appropriate subnet address (i.e., has the first 3 groups of numbers the same as the other addresses in your network) but who is not in the range of addresses assigned by the DHCP server on your router.  See the User Guide of your router for more details.

• PSC 1400v 'check ink cartridges' seeing rest even with new cartridges

  My COPS 1400v 'check ink cartridges' stays on even with new cartridges. I have Windows 7.  I followed the troubleshooting tips to clean the contact points, but not luck.  I bought a carton of off - brand, who worked for a few weeks.  This is the error message at startup.  I replaced the cartridges with the HP brand, but the error light does not turn off.  All advice is appreciated.  I know that this thing is so outdated, but that's all I have right now.  Thank you very much.

  It looks like a case of rejection of the cartridge. You can have a bad ink cartridge, or something more serious. If you have tried all the steps in the document below, then you should try to do a hard reset. If this does not work, the cartridge may be bad and need replaced. Sometimes you get a bad right cartridge against the package. If after changing the cartridge again and again all the troubleshooting steps did not receive the printer print, then you may need to replace the printer.

  Check lights print cartridge flashing:
  http://goo.GL/viF23

  To do a hard reset:
  1. make sure that the printer is turned on.
  2. pull on the power cord from the printer.
  3. pull out the power cord from the wall.
  4. wait for 30 seconds.
  5. plug in the printer and turn it on.

• After a small power surge (I installed a surge protector) my printer and his new cartridge dating back to one week only prints blank pages when I click on 'print '.

  After a small power surge (I installed a surge protector) my printer and its new cartridge dating a week began blabk pages to print

  Contact the technical support for the manfucaturer of the printer.

• "Print cartridge problem" with new black cartridges.

  For some reason, my printer reject print with this error all new cartridges. This printer is a HP Officejet 4500 G510g, and it's "901" ink that has the problem. I bought two cartridges of this type, new and apparently falsified with Wal-Mart. I tried to use both of them in the printer and it came with this error. Troubleshooting assistance, I can only find that I need to clean, I did then as directed. Yet none of them works. I don't know why, but they do not work. I don't want to erase Walmart on all of their ink cartridges to find a working one... Why am I having this problem? The printer do not error when I put the old cartridge back, so I don't really know where the shoe pinches.

  Apparently, my printer is out of warranty, which took end of February 2011, even if I bought this printer in September 2012. That in itself is meaningless, and I do not know where a party has to prove when I bought...

  I tried all of these steps, including the hard reset, and nothing has worked. But, I got a solution.

  Apparently, for some reason, cartridges, I had to come at Wal-Mart were not working and I went to Office Max instead bought one of there. Surely enough, it works beautifully. I don't really know why, but none of them worked at Walmart...

  It is not really of sense unless sold defective products from Walmart, but I know where to find ink cartridges in the future.

• Photosmart plus 209: problem with compatible ink cartridge after moving to France UNITED Arab Emirates

  I have a Photosmart B209 more and you just moved from the Arab Emirates UNITED to the France. In the style of France the 178 HP, designed for that printer ink cartridge is not available, and it seems that the cartridge HP 364 in France is the same size and adapts to the machine but wil lnot work. I get a message on the printer saying incompatible cartridge. I saw a post about this problem with instructions to contact HP and get a kind of rearmament of the country. I wasn't able to do that. Can someone help with this problem?

  You will need to Contact HP to ask a "regionalization Reset." Do not charge for this, it is covered under the warranty of the cartridge. You will need to have access to your computer and printer then on line with HP. You will also need to have a set of cartridges for the new region, once completed reset cartridges of region of origin no longer works.  Webpage of HP on the subject is here.

• PIXMA MG5320 stopped printing black even with new cartridge and a deep cleaning. The colors are OK.

  Some time previously, failure to print quality settings, black would go a little weak on the last few lines of a full page of text. If there are more pages, each would start very well but have the same poor quality near each bottom of page. I changed the setting of the standard high quality & the problem seemed fixed. Just course several days showed poor quality at the bottom of the pages. Today, black does not print. I did 2-3 deep cleanings with a new cartridge, but still no black. Color printing very well. I need to replace the print head?

  Hi PMHilton,

  Given that black ink is printing is no longer and to replace the ink tank and perform deep cleanings have not solved the problem, the printer may require repair.  We ask that you call please 1-866-261-9362, Monday - Friday 10:00-10: 00 ET (excluding holidays) for assistance.  A Canon technical support representative will be happy to help you.  There is no charge for this call.

• Replacement of cartridge HP Photosmart 3310 AIO problem

  I replaced the cyan cartridge and the 3310 is still saying that it should be replaced. It's a brand new cartridge Cyan of PC World bought today. I did a reset and also out all the cartridges and did a reset, but still saying needs replacing it please help.

  Just to tell you that leave the printer off overnight now seems to have solved the problem and the printer has resolved itself.

  Thank you