Printer Envy 5542: Envy 5542 printer Scanner does not

When I try and scan shows that the scan on the printer screen, but still like that - nothing happens.  How to operate?

Hi @Kingy1,

Thank you for reaching out to the HP support forums for a solution to your printer problem.

I understand that you use a HP ENVY 5542 e-all-in-one printer with a Windows 10 computer when you try to scan the printer shows 'scanning' on the screen of the printer, but nothing happens. I would like to help with that.

Is there an error message that appears after the printer is finally that the scan will not happen?

You connect with a USB cable or via a wireless network?

I would like to start by making a power reset the printer just to erase an error status, just in case it is in one.

Then I download and run the HP print and Scan Doctor. This tool can diagnose and fix many printing and scanning of the questions.

Please let me know how printing HP and doctor Scan is going, or if you need assistance.

In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Tags: HP Printers

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